Avaya Holdings Corp. (NYSE: AVYA) is partnering with Standard Chartered to deliver a multi-year client experience transformation project that will enable the Bank to more fully align its services with clients\u2019 fast-paced, digitally connected lives. The Avaya OneCloud Private solution enables organizations such as Standard Chartered to hit the ground running with unified communications and contact center solutions delivered on their own private cloud.<\/p>\n\n\n\n
Avaya offers standard reference architectures\u2014or customers can team up with Avaya global experts to design a custom solution. The Standard Chartered Avaya implementation is designed to enable the Bank to effectively service its clients, while building a foundation that anticipates contact center channels that have not yet emerged.<\/p>\n\n\n\n
As Standard Chartered continues to invest in its digital capabilities, the global banking group is experiencing an increase in digital adoption, with 49% of clients now actively using online or mobile banking compared to 45% in 2017. The Bank is committed to delivering an easy, convenient and secure digital banking experience across multiple channels, while still offering the human touch through its client contact centers.<\/p>\n\n\n\n
\u201cOur partnership with Avaya will enable us to offer a truly seamless experience for our clients by consolidating all our interactions with them in one place,\u201d said Stuart Beaumont, Global Head, Voice & Virtual, Standard Chartered. \u201cThis creates greater efficiencies in our structure, with agents being able to transition between all channels, benefiting from the context of previous conversations. Avaya\u2019s platform also offers us the flexibility of engaging third party organisations so that we can continue to evolve and offer best in class channels and a great experience for our clients.\u201d<\/p>\n\n\n\n
Avaya OneCloud Private provides the global platform that Standard Chartered needs and deploys it securely within the Bank\u2019s environment.<\/p>\n\n\n\n
Nidal Abou-Ltaif, President, Avaya International, said: \u201cStandard Chartered is creating more convenient ways of banking for its clients, ensuring security, privacy and full-service across any channel. Avaya is proud to be supporting this venerable financial institution as it continues to evolve and transform to meet the needs of its clients. This partnership is a ringing endorsement of the next-generation possibilities afforded by Avaya\u2019s cloud offerings.\u201d<\/p>\n\n\n\n
\u201cAs it shows with its commitment to its clients, Standard Chartered has shown a preference for strategic partner relationships, and that\u2019s a value that we at Avaya share,\u201d Mark Meehan, Client Executive, Avaya. \u201cOur technology roadmaps are well aligned with Standard Chartered\u2019s evolving requirements, and we\u2019re extremely proud to be helping this 160-year-old institution continue delivering incredible client experiences.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
Avaya Holdings Corp. (NYSE: AVYA) is partnering with Standard Chartered to deliver a multi-year client experience transformation project that will enable the Bank to more fully align its services with clients\u2019 fast-paced, digitally connected lives. The Avaya OneCloud Private solution enables organizations such as Standard Chartered to hit the ground running with unified communications and […]<\/p>\n","protected":false},"author":2,"featured_media":1664,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_meta-robots-noindex":"1","_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_pr_autopilot_social_copy":"","_yoast_wpseo_opengraph_title":"","_yoast_wpseo_opengraph_description":"","_yoast_wpseo_opengraph_image":"","_yoast_wpseo_opengraph_image_id":0,"_yoast_wpseo_twitter_title":"","_yoast_wpseo_twitter_description":"","_yoast_wpseo_twitter_image":"","_yoast_wpseo_twitter_image_id":0,"_yoast_wpseo_primary_category":22,"_extra_hide_author_box":"1","_extra_featured_post":"","_partner_post_id":0,"footnotes":""},"categories":[22],"tags":[85],"class_list":["post-10554","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telecom","tag-avaya","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"\n