{"id":12895,"date":"2019-12-11T13:20:38","date_gmt":"2019-12-11T10:20:38","guid":{"rendered":"https:\/\/saudishopper.com.sa\/en\/?p=12895"},"modified":"2026-03-27T18:51:24","modified_gmt":"2026-03-27T15:51:24","slug":"saudi-telecom-company-selects-ifs-to-improve-customer-experience","status":"publish","type":"post","link":"https:\/\/saudishopper.com.sa\/en\/saudi-telecom-company-selects-ifs-to-improve-customer-experience\/","title":{"rendered":"Saudi Telecom Company selects IFS to improve customer experience"},"content":{"rendered":"<p><a href=\"http:\/\/www.ifs.com\/corp\/\">IFS<\/a>, the global enterprise applications company, announces that <a href=\"https:\/\/www.stc.com.sa\/wps\/wcm\/connect\/english\/individual\/individual\">Saudi Telecom Company<\/a> (STC), a world class digital leader providing innovative services and platforms to our customers and enabling the digital transformation of the MENA region, has selected <a href=\"https:\/\/www.ifsworld.com\/corp\/solutions\/service-management\/\">IFS Service Management\u2122<\/a> to increase process efficiency, improve margins, and facilitate improved customer satisfaction.<\/p>\n<p>To bolster its leading market position and ready the company for future business driven by an increasing need for digitalization, STC launched a comprehensive evaluation process, selecting a service platform to replace legacy business systems while improving operational efficiency. From a short list that included solutions from some of the largest vendors in the world, STC chose IFS for its powerful scalability, intuitive user experience and robust functionality.<\/p>\n<p>\u201cWe believe IFS\u2019s enterprise class, innovative solutions represent the best fit for our organizational needs,\u201d said General Manager Enterprise Enablement Jamel Alshahri. \u201cWhat attracted us to IFS, besides the broad and deep functional capabilities of its software, was its customer-first approach, which is apparent in all engagements we have had with the company to date. IFS is an agile, collaborative and trustworthy partner for STC.\u201d<\/p>\n<p>Stephen Keys, IFS Regional President, APJ ME&amp;A, added, \u201cWe are honored to be working with STC, a prestigious and most valuable brand in the region. We look forward to a long and successful partnership together, creating value for STC and its customers.\u201d<\/p>\n<p>Learn more about how IFS helps companies deliver service excellence and optimize workforce efficiency with the world\u2019s leading service management solution: <a href=\"https:\/\/www.ifs.com\/corp\/solutions\/service-management\/\">www.ifs.com\/corp\/solutions\/service-management\/.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>IFS, the global enterprise applications company, announces that Saudi Telecom Company (STC), a world class digital leader providing innovative services and platforms to our customers and enabling the digital transformation of the MENA region, has selected IFS Service Management\u2122 to increase process efficiency, improve margins, and facilitate improved customer satisfaction. To bolster its leading market [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":12896,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_meta-robots-noindex":"","_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_pr_autopilot_social_copy":"","_yoast_wpseo_opengraph_title":"","_yoast_wpseo_opengraph_description":"","_yoast_wpseo_opengraph_image":"","_yoast_wpseo_opengraph_image_id":0,"_yoast_wpseo_twitter_title":"","_yoast_wpseo_twitter_description":"","_yoast_wpseo_twitter_image":"","_yoast_wpseo_twitter_image_id":0,"_yoast_wpseo_primary_category":0,"_extra_hide_author_box":"1","_extra_featured_post":"","_partner_post_id":0,"footnotes":""},"categories":[22],"tags":[],"class_list":["post-12895","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telecom","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- 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