{"id":16986,"date":"2020-11-30T08:46:53","date_gmt":"2020-11-30T05:46:53","guid":{"rendered":"https:\/\/saudishopper.com.sa\/en\/?p=16986"},"modified":"2026-03-27T19:51:46","modified_gmt":"2026-03-27T16:51:46","slug":"online-on-demand-maintenance-key-to-retaining-tenants-says-hitches-glitches-chief","status":"publish","type":"post","link":"https:\/\/saudishopper.com.sa\/en\/online-on-demand-maintenance-key-to-retaining-tenants-says-hitches-glitches-chief\/","title":{"rendered":"Online, on-demand maintenance key to retaining tenants says Hitches &#038; Glitches chief"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Tech-savvy tenants will also drive adoption of online booking platforms in win-win situation with landlords&nbsp;<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With property supply currently outstripping demand, landlords know it\u2019s a renter\u2019s market and many of them are facing stiff competition when it comes to securing existing or attracting new tenants. Simply discounting rates will only lead to a race to the bottom, when the more sustainable strategy would be to encourage a flight to quality and convenience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThat means offering a seamless online and on-demand maintenance option, particularly for tech-savvy tenants.&nbsp;In a world where consumers are becoming more accustomed to instant gratification, illustrated by companies such as Amazon and Uber, property managers need to be more responsive to their tenants,<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cBy engaging with a professional property maintenance solutions company, it is possible for landlords to actually reduce their costs, improve the quality of property maintenance while lowering the waiting time for tenants,\u201d&nbsp;said Kelvin Vargheese, Director,&nbsp;<a href=\"https:\/\/www.hitchesglitches.com\/\">Hitches &amp; Glitches<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">According to a Dubai residential report for Q3 2020, by leading international real estate company Chestertons\u2019, year-on-year rental rates dropped 5.8% on average and property consultants Valustrat, estimate that after 57,000 units were delivered in 2019, this year 35,000 units are due to be delivered and a further 67,000 in 2021.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cSo, as you can see, it is highly unlikely that this issue is going to go away, unless there is a significant uplift in demand,\u201d added Vargheese.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Because of the benefits for both landlord and tenant, efficient outsourced property maintenance services through an end-to-end solutions provider are gaining traction and becoming a growing trend.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIt\u2019s a win-win situation\u2026happy tenants combined with quality-led, cost-efficient maintenance,\u201d added Vargheese.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hitches &amp; Glitches, which has offices in Dubai, Abu Dhabi and Sharjah, is no stranger to developing cutting-edge technology and earlier this year, created a smart technology platform with MAG lifestyle property development, that enabled owners and tenants living in all MAG developments, to request home maintenance services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThat allowed customers to browse a wide range of home maintenance packages, or indeed customise their own package specific to their individual needs,\u201d said Vargheese.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">App-users can also book and make payments via the smart platform through Google and Apple Pay for any parts or service carried out in their home, offering a quick and hassle-free way to pay online.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cOne of the other major benefits of our app is that once tenants and owners have booked online, they can track our technicians in real-time, Uber-style, through a link to Google Maps, so they will know their location and their exact arrival time,\u201d said Vargheese.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The app is available on Android and IoS.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tech-savvy tenants will also drive adoption of online booking platforms in win-win situation with landlords&nbsp; With property supply currently outstripping demand, landlords know it\u2019s a renter\u2019s market and many of them are facing stiff competition when it comes to securing existing or attracting new tenants. Simply discounting rates will only lead to a race to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":16987,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_meta-robots-noindex":"","_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","_pr_autopilot_social_copy":"","_yoast_wpseo_opengraph_title":"","_yoast_wpseo_opengraph_description":"","_yoast_wpseo_opengraph_image":"","_yoast_wpseo_opengraph_image_id":0,"_yoast_wpseo_twitter_title":"","_yoast_wpseo_twitter_description":"","_yoast_wpseo_twitter_image":"","_yoast_wpseo_twitter_image_id":0,"_yoast_wpseo_primary_category":442,"_extra_hide_author_box":"1","_extra_featured_post":"0","_partner_post_id":0,"footnotes":""},"categories":[442,24],"tags":[],"class_list":["post-16986","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-apps","category-economy","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Online maintenance - Retaining tenants with convenience | Saudi Shopper<\/title>\n<meta name=\"description\" content=\"Online maintenance is key to retaining tenants. 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