{"id":24694,"date":"2021-05-13T13:04:00","date_gmt":"2021-05-13T10:04:00","guid":{"rendered":"https:\/\/saudishopper.com.sa\/en\/?p=24694"},"modified":"2026-03-27T22:23:07","modified_gmt":"2026-03-27T19:23:07","slug":"what-makes-a-successful-incident-management-platform","status":"publish","type":"post","link":"https:\/\/saudishopper.com.sa\/en\/what-makes-a-successful-incident-management-platform\/","title":{"rendered":"What Makes a Successful Incident Management Platform?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">An&nbsp;<a href=\"https:\/\/u7061146.ct.sendgrid.net\/ls\/click?upn=4tNED-2FM8iDZJQyQ53jATUbs2orNP0-2BLiTfI8MuKd0niQuJZtw69Lr2-2BjtKoYoUbywH9E6OJroGTYj-2BsS-2Fr8YyLAcXlrUJjLW-2BdLecA9onsl4ln40T-2BDtuLnqsUz9IxF5PPOmhRzOFliOdJRldOy-2BboJly4-2F-2F9Px6seyahl4SDlw31XQcqyeMnfJHOvVXEqv2R-2FaAilydWM8Fi5GrGXBOqg-3D-3Dy1WW_tegQlZpjlNod1f2-2FGyjHo8YXgusZNaeywfCNJBXiABcjH9ilHEfAnpKtxek-2B3N7WfHm10aFfv-2F5WIajWcQazJxpqlyX-2FOf-2BHKuN6i13zjS7zsskWueePV-2FI0gnyYnJyZbqI4287SlJKDL3XNWUNaEV-2B9oFwI3W4fRKZGUcByjEXMnKyVb5mczR6DICuty5AAPxHWyHOdkkuRnjTdphrc3Z78I3zxvrjw9pKa-2BvnQC1DrHLfTU1uTMdHSz4w-2Brh0aGJ7e27AX6ycy0ib59TZustWoXWWfZvTtNwyCBVRW4bvWZf1FYbpDgdSFeJ6qKzXjYXPq7XbHWkX5W-2Bc-2FNBuzx9u1-2FrirojICFajSEVaEaOo-3D\" target=\"_blank\" rel=\"noreferrer noopener\"><u>Incident Management Platform<\/u><\/a>&nbsp;should, ideally, be an arena for security orchestration and response tooling, to have live information at the user&#8217;s fingertips, to rapidly identify and limit the impact of security threats and risks. This needs to include 24\/7 threat monitoring, detection, and targeted response, powered by real-time log analytics, with security orchestration, automation, and response tooling for investigation, threat hunting, and response. A successful Incident Management Platform should combine threat intelligence and human expertise for advanced analytics and to accurately contextualize events.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Key Objectives of an Incident Management Platform<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The four critical objectives of an Incident Management Platform are to simplify incident handling by enabling collaboration, prioritization, integration, and visibility, often with third-party tools.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Collaboration<\/strong><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">An Incident Management Platform is a platform for collaboration with the Security Operation Centre team, to share incident data and coordinate a response plan.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/u7061146.ct.sendgrid.net\/ls\/click?upn=4tNED-2FM8iDZJQyQ53jATUbs2orNP0-2BLiTfI8MuKd0nhcqp0wfjCWBHhz05LClQDHr2HRrZlxXTDU0rQWQJkFJEz7BDGsKM96XhMYX6BJ1mpC4mTFUmH-2FZ3ePQvhzEqgPrcAETzNh7QdvDKpi-2BiQ2q0KlUGQu657WxVH2FR0S3cYG56pFtCZizRzMcYVf0VMQgCWmIx-2B5U5Low02pSmOr8IHEwHxcwfsUe5xu0q0CmOawtaxjexd-2FgE5RV2k2cSKgb6zOWctMTBL7VbjTjcUlgRxJm9C7Ufp7ka-2F7pweHDNw-3Dp7DP_tegQlZpjlNod1f2-2FGyjHo8YXgusZNaeywfCNJBXiABcjH9ilHEfAnpKtxek-2B3N7WfHm10aFfv-2F5WIajWcQazJxpqlyX-2FOf-2BHKuN6i13zjS7zsskWueePV-2FI0gnyYnJyZbqI4287SlJKDL3XNWUNaEV-2B9oFwI3W4fRKZGUcByjEXMnKyVb5mczR6DICuty5AAPxHWyHOdkkuRnjTdphrc3ddkLFq-2FIZThWPAbmKW182gw0Fhi8fz7QZW4f1mYZpKXNUeFjZ7oQ3XmxTjE9qHcS4gyHrjtl1-2FyN-2BbboXKS81bMNvz3qGC386hZfrn4w6Qt766qIQJ1ZZCdxWftUJ5ikpiKfSqKtr4r-2F52NyuDiP0o-3D\" target=\"_blank\" rel=\"noreferrer noopener\"><u>Interoperability is key<\/u><\/a>. A unified interface is used to provide seamless access and collaboration via remote SOC\u2019s, and between tooling (SIEM,&nbsp;<a href=\"https:\/\/u7061146.ct.sendgrid.net\/ls\/click?upn=4tNED-2FM8iDZJQyQ53jATUbs2orNP0-2BLiTfI8MuKd0njpEj1Yz4SmAidXflowAEOtjDTzly-2B-2FawU1cMcJq-2F9TNKMSefMYk1jDUjv98Sf-2B-2FeM67KkOGCeZID-2BkZeYFO5qrIsje7M9wVM5NUc2i0t4k5xfoxkmlzUgLk09ZlRDYZBTY9iPn38OshXAYLSxLEkanA2KOYPLouN4t5R1pWcZpQtQiR781rgofUjGaVk7nvYw3Az2191x3x4bBf2nqED-2FBCCRo_tegQlZpjlNod1f2-2FGyjHo8YXgusZNaeywfCNJBXiABcjH9ilHEfAnpKtxek-2B3N7WfHm10aFfv-2F5WIajWcQazJxpqlyX-2FOf-2BHKuN6i13zjS7zsskWueePV-2FI0gnyYnJyZbqI4287SlJKDL3XNWUNaEV-2B9oFwI3W4fRKZGUcByjEXMnKyVb5mczR6DICuty5AAPxHWyHOdkkuRnjTdphrc3X5AhRr8407fFNefjKOhhYdVfYeY0q9oreJkvbt3uzixa-2F2-2F-2FqEgbyAOm7JtR3ZeEXE7-2Fv-2FEx-2FwlsF0iXNAP-2FMOp3YpBzB-2Br7wacq2URK-2F05o6X0NYkQq2ocCAm3TmHPtGMWhYaVW11LtZ-2BFezaWejo-3D\" target=\"_blank\" rel=\"noreferrer noopener\"><u>ED<\/u><\/a>R, SOAR), IT security teams for the handling of playbooks for incident handling, vulnerability management, and change management.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Members can collaborate across IT and Security teams, to prioritise, remediate and rapidly respond to security risks. Escalate and action tasks to ITSM tooling, such as ServiceNow, Jira, and Remedy.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/eu.vocuspr.com\/Publish\/3753033\/vcsPRAsset_3753033_194650_6e761b88-81e6-4eec-bed2-e9682c4a3a07_0.png\" alt=\"Incident Management Platform SecurityHQ Dashboard\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Prioritization&nbsp;<\/strong><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Incidents should be categorized against MITRE ATT&amp;CK and assigned their risk level, based on the combination of CIA attributes, asset criticality and the normal behavior of the asset.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Algorithms calculate incident risk by considering the classification attributes, in accordance with VERIS, that contribute to the magnitude of the problem, such as the Kill Chain, MITRE ATT&amp;CK, victim counts, asset criticality, and more. Analysts then apply predictive risk factors that increase or decrease the degree of risk. The output is a contextualised risk assessment for each incident. So that it is clear what needs to be tackled first.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/eu.vocuspr.com\/Publish\/3753033\/vcsPRAsset_3753033_194651_5b18d279-f8a2-4d74-9fd4-444aa261ab77_0.png\" alt=\"Incident Management Platform Risk Impact, SecurityHQ\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li>&nbsp;<strong>Integration<\/strong><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Bidirectional integration, with tools such as QRadar, Resilient and ServiceNow, can be used to present and track incidents. Incident response requires advanced analysis, combined with an accurate assessment, categorization, and a playbook for investigation and response.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>&nbsp;<strong>Visibility&nbsp;&nbsp;<\/strong><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Challenges and patterns based on incident metrics should be illustrated to Illuminate data with interactive visuals, via data-driven documents, so that information can be presented&nbsp;<a href=\"https:\/\/u7061146.ct.sendgrid.net\/ls\/click?upn=4tNED-2FM8iDZJQyQ53jATUbs2orNP0-2BLiTfI8MuKd0nhbAeJ-2FAi7vTrYNIwJxee-2BSm9ddxyaZQvadFLDgvipSWc66iAzvCGePWSYj7gWa-2FueOmNLNJ4N6czXU2EWPxLSunVcsJ2GXMx55xtqQtopGrEmKJkz5Ks2-2FVuOaBjtSqaUw6jJ669N2oTfVkkj0BtRNPyrq-2BoDuqAqmGVmF78r7rE1dplt5asqEMjkklbs6XqczRVu8dP4pcbrVLWSNoc2gqDcs_tegQlZpjlNod1f2-2FGyjHo8YXgusZNaeywfCNJBXiABcjH9ilHEfAnpKtxek-2B3N7WfHm10aFfv-2F5WIajWcQazJxpqlyX-2FOf-2BHKuN6i13zjS7zsskWueePV-2FI0gnyYnJyZbqI4287SlJKDL3XNWUNaEV-2B9oFwI3W4fRKZGUcByjEXMnKyVb5mczR6DICuty5AAPxHWyHOdkkuRnjTdphrc3aP2QPGNs2LUir4ownASGNL893L-2F40yFXUDGmcVO1UwT4i-2F1hTNUXMeRtZxO9GreZf6a2ixMKMhOO6HASU8TAjplEJBb8eN-2F3J94W0ni4Lz2JnrTfIAF4DGELmtrSbhJI45a1jHpBwBQaxJJrZCEXAA-3D\" target=\"_blank\" rel=\"noreferrer noopener\"><u>quickly and intuitively<\/u><\/a>. By inspecting data visually through a time series graph or sunburst chart, for instance, the analyst can drill down into the data to identify an accident, its trends, and how this information relates to other artefacts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How Does this Impact Operational Effectiveness?&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>By using an Incident Management platform, organisations optimize their time to respond to security incidents.&nbsp;<\/li><li>Collaboration is enhanced by allowing stakeholders (technical and non-technical) to collaborate on incidents.&nbsp;<\/li><li>SOC teams are able to deliver multi-tenant managed security services using a single collaboration tool, which can be white-labeled.&nbsp;<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For more information on SecurityHQ\u2019s award-winning platform, read&nbsp;&nbsp;<a href=\"https:\/\/u7061146.ct.sendgrid.net\/ls\/click?upn=4tNED-2FM8iDZJQyQ53jATUbs2orNP0-2BLiTfI8MuKd0njTkDAEx-2BiqSBhJU2cKsnPbmDxSrzmcLiwpyjkDwbs30GkYUj6XBACXiIol12xeejDBnSRfxM81sXy4cuPTkdpXzsQ1F5YCn9dSLex6-2BtLvvR9tVpF6zpV2jSB33BvbYuhR0zXyW7V2OcSiTwDYiNhveeU6mOv7CjE8lleaCHasBhxYcy-2F1PoOKPbXEmlvWA2ZBH7gNN8ix4eAGfFpD7vulqiEw-2FttZrfueYw2xeLMURA-3D-3DS3vs_tegQlZpjlNod1f2-2FGyjHo8YXgusZNaeywfCNJBXiABcjH9ilHEfAnpKtxek-2B3N7WfHm10aFfv-2F5WIajWcQazJxpqlyX-2FOf-2BHKuN6i13zjS7zsskWueePV-2FI0gnyYnJyZbqI4287SlJKDL3XNWUNaEV-2B9oFwI3W4fRKZGUcByjEXMnKyVb5mczR6DICuty5AAPxHWyHOdkkuRnjTdphrc3WbEvM6EncZ5zb0kJkMHyqzvCvzyGvDrSdPS84ZRoOLAW9vxeFALDsfWu-2FKwPplzTSmq4hTQQ3RTWeyAjSfQW5j7ivJ4ciBqDf7KFfsxQM4mT7oZw9gZluORCF-2FHpVjPDWSgE8kDFVty550BEeP1Ebo-3D\" target=\"_blank\" rel=\"noreferrer noopener\"><u>The Value of a Managed Incident Response Platform<\/u><\/a>,&nbsp; or speak to one of our specialists&nbsp;<a href=\"https:\/\/u7061146.ct.sendgrid.net\/ls\/click?upn=4tNED-2FM8iDZJQyQ53jATUbs2orNP0-2BLiTfI8MuKd0niKhyAr-2ByMgSLZTxabJopIrXjhAzVLZI-2F6rEz3rvF5TOEpNcrnK6B8yinY-2B7A1fowNekv-2FnuEn9Mun1lFyTRCCSMoqalK1DTGfufxp0MkMJVAE1SIVwMbpKdUpAaiODY19o136PZo-2B55Mc2KyMi87JdiGcnINbiHoPxWR6gC7yQVw-3D-3DsRD6_tegQlZpjlNod1f2-2FGyjHo8YXgusZNaeywfCNJBXiABcjH9ilHEfAnpKtxek-2B3N7WfHm10aFfv-2F5WIajWcQazJxpqlyX-2FOf-2BHKuN6i13zjS7zsskWueePV-2FI0gnyYnJyZbqI4287SlJKDL3XNWUNaEV-2B9oFwI3W4fRKZGUcByjEXMnKyVb5mczR6DICuty5AAPxHWyHOdkkuRnjTdphrc3dzlbcHqI0RIQ-2FonYP6eMw7pCaTs7pYTMZi6roN-2BMYW8n7jPk3RBLRrz8ue-2FUDK3B2HiA5wp043ML2Ol8fT4qwlwsBn0m83ixghcU0fgvjA8uD2qqbbD0E0zijvM3pIw2tLDxcNFHLcDphqKze5Mlwo-3D\" target=\"_blank\" rel=\"noreferrer noopener\"><u>here<\/u><\/a>.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In response to winning the&nbsp;<a href=\"https:\/\/u7061146.ct.sendgrid.net\/ls\/click?upn=4tNED-2FM8iDZJQyQ53jATUbs2orNP0-2BLiTfI8MuKd0njcZinSxGjfutIqT7BxIq-2BROHcq0SoZUOjKdaB2YuzTySMH1nqFf3Nsqlj7RmW4CfRXoucGpyofDJjSsYd-2B2tGvclYrQCGfSWKooj5ZPgL8YY1oe-2BIwsdhxrHfBS-2BZR4Kn0AjCMBfAn6Mcq8de3ZsZhWClBHUhfSEf-2FEwb5qjLdrAEydxA0S-2FWoEqQq6ossGE60bh0uiCxiRDEtyz0nLpCZyGvNkPMsGJ8IzNbvlDRDUxQkeBOuj1X3A-2B4QiywZTTb5xQJHppcdFMwoqvhrWN3IotpO_tegQlZpjlNod1f2-2FGyjHo8YXgusZNaeywfCNJBXiABcjH9ilHEfAnpKtxek-2B3N7WfHm10aFfv-2F5WIajWcQazJxpqlyX-2FOf-2BHKuN6i13zjS7zsskWueePV-2FI0gnyYnJyZbqI4287SlJKDL3XNWUNaEV-2B9oFwI3W4fRKZGUcByjEXMnKyVb5mczR6DICuty5AAPxHWyHOdkkuRnjTdphrc3W8OaTW-2BLdCCj6Eglnv-2FbOFhwZkk4xYkJxP5-2F-2FUb0ed3bUAktz-2FsmEn07Df2qUvshpFVp4ONA-2Ffdx3ejuT-2B0mmejd-2Fi2dUOM-2B3vCEH6VdZBXpTDmG-2FtJIA9Q-2FsBCvJMLRqk-2FO545gYKTJst4TfhMu6s-3D\" target=\"_blank\" rel=\"noreferrer noopener\"><u>2021 IBM Grocer Award for Outstanding Security Solution<\/u><\/a>, Feras Tappuni, CEO of SecurityHQ reported that&nbsp;<a href=\"https:\/\/u7061146.ct.sendgrid.net\/ls\/click?upn=4tNED-2FM8iDZJQyQ53jATUbs2orNP0-2BLiTfI8MuKd0niJV1KzAv9AnKAIbbh9cUNqHVyt7z-2Fmv-2BwVPhRlhZi8AIYMKnVP-2FsI9gVtdoZ9lgIPWYIbkW7twvQO-2F6AAqmDdDwtJIXM2CqoHWeKajKJm-2Fej6S422KwN-2BHyr7CQ6RpWnxmotR-2FShWfiLQ6NgPj09mcKJg4msJ6MdUMVqW7hySpjJx4lOsbr8gBo9BUhfhDIq0-3DiNoj_tegQlZpjlNod1f2-2FGyjHo8YXgusZNaeywfCNJBXiABcjH9ilHEfAnpKtxek-2B3N7WfHm10aFfv-2F5WIajWcQazJxpqlyX-2FOf-2BHKuN6i13zjS7zsskWueePV-2FI0gnyYnJyZbqI4287SlJKDL3XNWUNaEV-2B9oFwI3W4fRKZGUcByjEXMnKyVb5mczR6DICuty5AAPxHWyHOdkkuRnjTdphrc3fDqFPXkkM8kPEGZtFjx5cLoui7nzli51kguoqZBeCkW3t5odGp43NenLwCRcCNPLYnfaaVmGp3g5aqI1on-2BQJO-2Bak2w2EWaZ1raHTAeSSzZWMmy5RWbM03ppuAb3E58XF1fpdPCu9khpTZZEIV2o5U-3D\" target=\"_blank\" rel=\"noreferrer noopener\">\u201cSecurity Operations demand collaboration across staff, department and third parties, armed with rich data and playbooks. SecurityHQ provides a unified security management platform to orchestrate incident response, prioritise actions, connect resources and visualise risk\u201d.&nbsp;<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>An&nbsp;Incident Management Platform&nbsp;should, ideally, be an arena for security orchestration and response tooling, to have live information at the user&#8217;s fingertips, to rapidly identify and limit the impact of security threats and risks. This needs to include 24\/7 threat monitoring, detection, and targeted response, powered by real-time log analytics, with security orchestration, automation, and response [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":24695,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_meta-robots-noindex":"","_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","_pr_autopilot_social_copy":"","_yoast_wpseo_opengraph_title":"","_yoast_wpseo_opengraph_description":"","_yoast_wpseo_opengraph_image":"","_yoast_wpseo_opengraph_image_id":0,"_yoast_wpseo_twitter_title":"","_yoast_wpseo_twitter_description":"","_yoast_wpseo_twitter_image":"","_yoast_wpseo_twitter_image_id":0,"_yoast_wpseo_primary_category":439,"_extra_hide_author_box":"","_extra_featured_post":"0","_partner_post_id":0,"footnotes":""},"categories":[439],"tags":[],"class_list":["post-24694","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cybersecurity","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is 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security threats fast.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/saudishopper.com.sa\/en\/what-makes-a-successful-incident-management-platform\/\" \/>\n<meta property=\"og:site_name\" content=\"Saudishopper\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SaudiShopper\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-13T10:04:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-27T19:23:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/saudishopper.com.sa\/en\/wp-content\/uploads\/2021\/05\/What-Makes-a-Successful-Incident-Management-Platform.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Nour Elotaiby\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" 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