{"id":26340,"date":"2021-07-11T11:40:39","date_gmt":"2021-07-11T08:40:39","guid":{"rendered":"https:\/\/saudishopper.com.sa\/en\/?p=26340"},"modified":"2026-03-27T22:49:45","modified_gmt":"2026-03-27T19:49:45","slug":"avaya-named-a-major-player-in-the-idc-marketscape-worldwide-cpaas-2021-vendor-assessment","status":"publish","type":"post","link":"https:\/\/saudishopper.com.sa\/en\/avaya-named-a-major-player-in-the-idc-marketscape-worldwide-cpaas-2021-vendor-assessment\/","title":{"rendered":"Avaya Named a Major Player in the IDC MarketScape: Worldwide CPaaS 2021 Vendor Assessment"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Raleigh-Durham, NC \u2013 July 11, 2021<\/strong>\u00a0\u2013\u00a0<a href=\"https:\/\/www.avaya.com\/en\/?utm_campaign=pr-rel-us\" target=\"_blank\" rel=\"noreferrer noopener\">Avaya<\/a>\u00a0(NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been named a \u201cMajor Player\u201d in the 2021 IDC MarketScape for the worldwide CPaaS (Communications Platform as a Service) market.\u00a0Avaya OneCloud\u2122 CPaaSenables organizations to\u00a0create and deliver more memorable experiences by assembling and combining business capabilities to achieve the outcomes they need, at the moment, for their customers and their teams.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">IDC reported, Avaya \u201cbrings decades of experience and support capabilities. The company has evolved significantly over the past two years and offers a more cohesive and tightly integrated platform. You should consider Avaya for deep expertise and integration with unified communications (UC), call center, or CRM platforms. Avaya is also adept at developing customer engagement solutions for any company size with the ability to scale as required.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">IDC predicts that the worldwide CPaaS market is forecast to grow from $4.3 billion in 2019 to $17.7 billion in 2024, resulting in a CAGR of 33 percent<sup>1<\/sup>. Avaya OneCloud\u2122 CPaaS\u00a0makes businesses more agile \u2013 providing composable building blocks, enabling organizations to extend, build on, and customize their communications and collaboration solutions. Projects that previously took months or years now take only hours, days or weeks. Avaya OneCloud\u2122 CPaaS leverages over 4,400 patents across employee experience, customer experience, and digital transformation to connect Avaya customers with everything the cloud has to offer as well as with their existing investments via unique APIs that provide deep integration into existing systems.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cOrganizations are increasingly embracing CPaaS to compose their business around each customer,\u201d said Anthony Bartolo, Executive Vice President, and Chief Product Officer, Avaya. \u201cAvaya OneCloud\u2122 CPaaS simplifies and accelerates business processes by easily integrating powerful AI capabilities and data-driven automation as a layer of innovation integrating with existing customer applications. This includes the full breadth of unified communications and customer experience, connecting best of breed technologies from across Avaya\u2019s extensive ecosystem with other leading applications.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe cloud has become extremely important to the communications industry, reducing barriers to entry into the communications landscape and increasing ease-of-use and scalability,\u201d said Courtney Munroe, Vice President, Worldwide Telecommunications Research, IDC. \u201cBuilt as a combination of communications platforms and cloud computing, communications platforms as a service (CPaaS) provides a cloud-based development platform and the necessary communications application programming interfaces (APIs) that enable software developers to easily integrate communications capabilities directly into internal and customer-facing applications and workflows.\u201d&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">According to IDC 2021 CPaaS MarketScape, \u201cAvaya brings decades of experience and support capabilities, a massive channel distribution system of 2,700 partners and more than 200 integrations with software and CRM partners paired with a comprehensive suite of cloud communications services marketed as Avaya OneCloud CPaaS. The company has evolved significantly over the past two years and offers a more cohesive and tightly integrated platform positioning them as a Major Player\u00a0\u00a0in the market.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This IDC MarketScape assesses providers categorized as communications platform-as-a-service (CPaaS) vendors. CPaaS facilitates cloud-based hosting and management of application programming interfaces (APIs). CPaaS providers offer communications APIs, which are routines, and tools that simplify the programming process required to create and implement real-time communications solutions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Raleigh-Durham, NC \u2013 July 11, 2021\u00a0\u2013\u00a0Avaya\u00a0(NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been named a \u201cMajor Player\u201d in the 2021 IDC MarketScape for the worldwide CPaaS (Communications Platform as a Service) market.\u00a0Avaya OneCloud\u2122 CPaaSenables organizations to\u00a0create and deliver more memorable experiences by assembling and combining [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":20090,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_meta-robots-noindex":"","_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","_pr_autopilot_social_copy":"","_yoast_wpseo_opengraph_title":"","_yoast_wpseo_opengraph_description":"","_yoast_wpseo_opengraph_image":"","_yoast_wpseo_opengraph_image_id":0,"_yoast_wpseo_twitter_title":"","_yoast_wpseo_twitter_description":"","_yoast_wpseo_twitter_image":"","_yoast_wpseo_twitter_image_id":0,"_yoast_wpseo_primary_category":22,"_extra_hide_author_box":"","_extra_featured_post":"","_partner_post_id":0,"footnotes":""},"categories":[22],"tags":[],"class_list":["post-26340","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telecom","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Avaya CPaaS - Major Player in IDC MarketScape | Saudi Shopper<\/title>\n<meta name=\"description\" content=\"Avaya CPaaS named a Major Player in IDC MarketScape for worldwide CPaaS 2021. 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