{"id":26545,"date":"2021-07-25T09:19:49","date_gmt":"2021-07-25T06:19:49","guid":{"rendered":"https:\/\/saudishopper.com.sa\/en\/?p=26545"},"modified":"2026-03-27T22:53:44","modified_gmt":"2026-03-27T19:53:44","slug":"wipro-launches-fieldx-after-sales-and-service-solution-on-servicenow","status":"publish","type":"post","link":"https:\/\/saudishopper.com.sa\/en\/wipro-launches-fieldx-after-sales-and-service-solution-on-servicenow\/","title":{"rendered":"Wipro launches FieldX, after sales and service solution on ServiceNow"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">NEW YORK &amp; BANGALORE, India&#8211;(<a href=\"http:\/\/www.businesswire.com\/\">BUSINESS WIRE<\/a>\/<a href=\"http:\/\/aetoswire.com\/\">AETOSWire<\/a>)&#8211; Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading global information technology, consulting and business process services company, today launched FieldX, a cloud-based end-to-end digital service lifecycle automation solution built on ServiceNow\u2019s Now Platform\u00ae. Using FieldX, manufacturing organizations can enhance and scale-up their after-sales customer service operations while reducing costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Built as part of the ServiceNow Partner Industry Solution Program, FieldX integrates the customer service and field-service management capabilities of the Now Platform with Wipro\u2019s Internet of Things (IoT) and Augmented Reality (AR) platforms. By digitizing and automating departmental and cross-enterprise workflows, FieldX allows manufacturers to scale-up operations with reduced costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">FieldX helps manufacturers enhance their customers\u2019 experience with omni-channel support that leverages Wipro\u2019s process-transformation expertise and technological innovations. It also increases machine uptime through proactive IoT-based monitoring, while AR-based live assistance accelerates issue resolution. In addition, FieldX provides service operators and field service workers a 360-degree view of the customer, thereby improving their efficiency.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Harish Dwarkanhalli, President, iDEAS \u2013 Apps &amp; Data, Wipro Limited&nbsp;<\/strong>said,\u201cFieldX is a significant step forward in our partnership with ServiceNow and it enables manufacturers to proactively address their customers\u2019 needs in after-sales service management. We look forward to working with ServiceNow to give other relevant industries the opportunity to leverage this comprehensive digital solution as they transform their own customer-service processes.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Binoy Gosalia, Global Head of Industry Partnerships, ServiceNow<\/strong>&nbsp;said, \u201cWipro\u2019s expertise in Field Service Management and manufacturing, combined with ServiceNow\u2019s continued innovation across the Now Platform, helps ensure that FieldX addresses all manufacturer needs. After-sales service and customer care are focus areas for ServiceNow, and we look forward to our continued collaboration with Wipro in this space.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ServiceNow Industry Partner Solutions extends ServiceNow\u2019s capabilities to deliver industry-specific apps and services tailored to meet the customers\u2019 unique digital transformation needs.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>NEW YORK &amp; BANGALORE, India&#8211;(BUSINESS WIRE\/AETOSWire)&#8211; Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading global information technology, consulting and business process services company, today launched FieldX, a cloud-based end-to-end digital service lifecycle automation solution built on ServiceNow\u2019s Now Platform\u00ae. Using FieldX, manufacturing organizations can enhance and scale-up their after-sales customer service operations while [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":6562,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_meta-robots-noindex":"1","_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","_pr_autopilot_social_copy":"","_yoast_wpseo_opengraph_title":"","_yoast_wpseo_opengraph_description":"","_yoast_wpseo_opengraph_image":"","_yoast_wpseo_opengraph_image_id":0,"_yoast_wpseo_twitter_title":"","_yoast_wpseo_twitter_description":"","_yoast_wpseo_twitter_image":"","_yoast_wpseo_twitter_image_id":0,"_yoast_wpseo_primary_category":442,"_extra_hide_author_box":"","_extra_featured_post":"","_partner_post_id":0,"footnotes":""},"categories":[442,446],"tags":[],"class_list":["post-26545","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-apps","category-computers","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- 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