{"id":28317,"date":"2021-09-29T15:40:56","date_gmt":"2021-09-29T12:40:56","guid":{"rendered":"https:\/\/saudishopper.com.sa\/en\/?p=28317"},"modified":"2026-03-27T23:22:16","modified_gmt":"2026-03-27T20:22:16","slug":"avaya-earns-frost-sullivan-award-for-excellence-in-cpaas-solutions","status":"publish","type":"post","link":"https:\/\/saudishopper.com.sa\/en\/avaya-earns-frost-sullivan-award-for-excellence-in-cpaas-solutions\/","title":{"rendered":"Avaya Earns Frost &#038; Sullivan Award for Excellence in CPaaS Solutions"},"content":{"rendered":"\n<p class=\"has-text-align-center wp-block-paragraph\"><em>Avaya OneCloud<sup>TM<\/sup>&nbsp;CPaaS Creates Composable Solutions to Deliver Better Customer and User Experiences<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Raleigh-Durham, NC \u2013 September 29, 2021<\/strong>\u00a0\u2013\u00a0<a href=\"http:\/\/www.avaya.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Avaya<\/a>\u00a0(NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration,\u00a0today announced it has earned\u00a0Frost &amp; Sullivan\u2019s\u00a0Competitive Strategy Leadership Award\u00a0for Avaya OneCloud CPaaS (Communications Platform as a Service). With Avaya OneCloud CPaaS, users can\u00a0create personalized experiences in a cloud-first world that can\u2019t be provided by monolithic applications.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Frost &amp; Sullivan highlighted Avaya\u2019s strategy effectiveness, competitive differentiation, customer impact and the strength of its brand as key factors for recognizing Avaya OneCloud CPaaS leadership. According to the report, Avaya stands out in the CPaaS marketplace in important ways, particularly when compared to transactional CPaaS providers. This includes an enterprise focus that understands the unique challenges of vertical industries and integrating with critical business applications rather than overlaying another solution or service on a customer\u2019s existing applications.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAvaya has doubled down on crafting tailored solutions for what it calls the Composable Enterprise, with a strategy to create better customer and user experiences by breaking down the breadth and depth of its cloud communications portfolio, grabbing the elements relevant to the customer\u2019s use case or business process, and delivering a rightsized solution,\u201d said Michael Brandenburg, Frost &amp; Sullivan Senior Industry Analyst, Connected Work.&nbsp;&nbsp;\u201cAvaya OneCloud CPaaS has positioned itself as the cloud core of Avaya\u2019s vast communications product portfolio, and the innovation engine for Avaya.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Avaya OneCloud experience platform includes CCaaS and UCaaS solutions built on Avaya OneCloud CPaaS, creating composable building blocks enabling organizations to extend it, build on it, and customize it. Projects that previously took months or years now take only hours, days, or weeks. Avaya OneCloud uniquely breaks down silos between employee and customer work streams \u2013 using Avaya OneCloud CPaaS as a force multiplier to elevate Avaya OneCloud UCaaS and CCaaS experiences.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAvaya understands today\u2019s experience economy demands that business is composed around each customer, and this composability is what will provide a sustainable competitive advantage,\u201d said Simon Harrison, SVP and CMO, Avaya. \u201cAvaya OneCloud CPaaS enables experiences that can be quickly delivered to address any use case, at the moment, creating more agile organizations and effortless engagement between them, their customers, and the employees that serve them. We are excited about the accolades from Frost &amp; Sullivan, and will continue to drive CPaaS innovation that enables our customers to deliver experiences that matter in an effortless and impactful way. \u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Research indicates that organizations adopting a composable approach outperform competitors in the pace of innovation. Toolwire is\u00a0a leading designer of AI-powered learning experience platforms\u00a0and uses Avaya OneCloud CPaaS both internally to\u00a0enable its own collaboration capabilities,\u00a0and as a key technology in the world-class, SaaS learning experience platform it delivers for its customers. \u201cBy leveraging the power of Avaya OneCloud CPaaS and its APIs, Toolwire was able to release our enhanced product, Spaces Learning, in one-fifth of the time it would take to develop the capabilities natively,\u201d said\u00a0John Valencia, President &amp; CEO, Toolwire. \u201cAdditionally,\u00a0Avaya builds some of the most secure solutions in the world, and its CPaaS platform is no exception. This enables us to be a trusted partner to our customers and has confidence in the solutions we are providing.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Avaya OneCloudTM&nbsp;CPaaS Creates Composable Solutions to Deliver Better Customer and User Experiences Raleigh-Durham, NC \u2013 September 29, 2021\u00a0\u2013\u00a0Avaya\u00a0(NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration,\u00a0today announced it has earned\u00a0Frost &amp; Sullivan\u2019s\u00a0Competitive Strategy Leadership Award\u00a0for Avaya OneCloud CPaaS (Communications Platform as a Service). With Avaya OneCloud CPaaS, users can\u00a0create personalized [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":20090,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_meta-robots-noindex":"","_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","_pr_autopilot_social_copy":"","_yoast_wpseo_opengraph_title":"","_yoast_wpseo_opengraph_description":"","_yoast_wpseo_opengraph_image":"","_yoast_wpseo_opengraph_image_id":0,"_yoast_wpseo_twitter_title":"","_yoast_wpseo_twitter_description":"","_yoast_wpseo_twitter_image":"","_yoast_wpseo_twitter_image_id":0,"_yoast_wpseo_primary_category":22,"_extra_hide_author_box":"","_extra_featured_post":"","_partner_post_id":0,"footnotes":""},"categories":[22],"tags":[],"class_list":["post-28317","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telecom","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Avaya OneCloud CPaaS - Frost &amp; Sullivan Award | Saudi Shopper<\/title>\n<meta name=\"description\" content=\"Avaya OneCloud CPaaS earns Frost &amp; Sullivan\u2019s Competitive Strategy Leadership Award. 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