{"id":28853,"date":"2021-10-18T10:06:00","date_gmt":"2021-10-18T07:06:00","guid":{"rendered":"https:\/\/saudishopper.com.sa\/en\/?p=28853"},"modified":"2026-03-27T23:30:47","modified_gmt":"2026-03-27T20:30:47","slug":"avaya-experience-builders-aligns-avaya-services-partners-and-developers-to-help-customers-build-better-ai-powered-experiences","status":"publish","type":"post","link":"https:\/\/saudishopper.com.sa\/en\/avaya-experience-builders-aligns-avaya-services-partners-and-developers-to-help-customers-build-better-ai-powered-experiences\/","title":{"rendered":"Avaya Experience Builders\u2122 Aligns Avaya Services, Partners and Developers to Help Customers Build Better AI-Powered Experiences"},"content":{"rendered":"\n

Avaya<\/em> Ecosystem Will Help Customers Achieve Better Business Outcomes in the Experience Economy <\/em><\/p>\n\n\n\n

GITEX Technology Week Dubai & Raleigh-Durham, NC \u2013 October 18, 2021<\/strong>\u202f\u2013\u202fAvaya<\/a>\u202f(NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today unveiled Avaya Experience Builders\u2122, globally aligning Avaya\u2019s services, partners and developers into an ecosystem designed to help enterprises build better experiences for employees and customers, wherever and whenever communications and collaboration happen. The needs of customers have changed dramatically, and this ecosystem is uniquely positioned to deliver next-generation customer and employee experiences through the Avaya OneCloud\u2122 AI-powered experience platform. <\/p>\n\n\n\n

\u201cHow people feel about their interactions with companies is now more important than the products and services they buy, and every business must orchestrate memorable moments that shape customer and employee engagement, satisfaction and loyalty,\u201d said Jim Chirico, CEO, Avaya.  \u201cEnterprises are looking to Avaya for specific expertise in building those better experiences. They can\u2019t be delivered with monolithic apps in a cloud world. They must be composable. Experience Builders can deliver the tailored, engaging and effortless communications and collaboration that enable businesses to create deeper relationships with customers and drive new sources of revenue.\u201d<\/p>\n\n\n\n

Avaya Experience Builders makes it easier for businesses to build and deliver these experiences across their limited or siloed development functions by providing the right amount of co-development support each company needs, whether that\u2019s simply subscribing to tailored existing experiences, developing completely new experiences, or leveraging AI technology to enable end users to self-compose their experiences.<\/p>\n\n\n\n

\u201cBuilding the future requires a new way of thinking about experience design and development,\u201d said Simon Harrison, CMO, Avaya. \u201cAvaya is committed to continue empowering our customers to address new, flexible work challenges with best-in-class innovation. Avaya Experience Builders as a community provides them with unparalleled \u2018Total Experience\u2019 development and deployment capabilities. It enables them to better navigate uncharted waters as we all move forward into new realities.\u201d   <\/p>\n\n\n\n

\u201cWith the introduction of Avaya Experience Builders, Avaya is recognizing the need for businesses to expand their capabilities beyond their corporate walls to include partners, developers and even customers in an ecosystem creating AI-powered experiences,\u201d said Zeus Kerravala, ZK Research. \u201cAvaya\u2019s unique expertise, large set of technology partners, significant channel reach, and huge global customer base represents one of the largest such ecosystems available today.\u201d<\/p>\n\n\n\n

Avaya Experience Builders Components <\/strong><\/p>\n\n\n\n

People:<\/em><\/p>\n\n\n\n