{"id":31979,"date":"2022-02-17T16:31:00","date_gmt":"2022-02-17T13:31:00","guid":{"rendered":"https:\/\/saudishopper.com.sa\/en\/?p=31979"},"modified":"2026-03-28T00:24:21","modified_gmt":"2026-03-27T21:24:21","slug":"avaya-named-to-constellation-shortlisttm-for-both-ccaas-and-ucaas","status":"publish","type":"post","link":"https:\/\/saudishopper.com.sa\/en\/avaya-named-to-constellation-shortlisttm-for-both-ccaas-and-ucaas\/","title":{"rendered":"Avaya Named to Constellation ShortListTM for Both CCaaS and UCaaS"},"content":{"rendered":"\n<p class=\"has-text-align-center wp-block-paragraph\"><em>Offerings for Digital Leaders Reinventing Operations and Transforming Business Models<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Raleigh-Durham, NC \u2013 February 17, 2022 \u2013 <\/strong><a href=\"https:\/\/www.avaya.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">Avaya<\/a> (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it was named to the Constellation ShortList\u2122 in two important categories: CCaaS (contact center-as-a-service) and UCaaS (unified communications-as-a-service) in Q1 2022. The technology vendors and service providers included in this program deliver critical transformation\u00a0initiative requirements for\u00a0early adopter and fast follower\u00a0organizations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Avaya OneCloud CCaaS and OneCloud UCaaS are key parts of the AI-powered Avaya OneCloud total experience platform that includes workstream collaboration, unified communications, and Avaya OneCloud CPaaS communications platform-as-a-service solutions<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.avaya.com\/en\/products\/ccaas\/meet-public\/?utm_campaign=pr-rel-us\">Avaya OneCloud CCaaS<\/a> makes it easy to connect everything\u2014voice, video, chat, messaging, and more\u2014to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences. Avaya OneCloud CCaaS helps organizations create a Total Experience using an expansive variety of agent and supervisor tools to help employees perform to their fullest and deliver experiences that matter.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.avaya.com\/en\/products\/ucaas\/?utm_campaign=pr-rel-us\">Avaya OneCloud\u2122 UCaaS<\/a>&nbsp;solutions have transformed the traditional video meeting to enable immersive, always-on collaboration, helping businesses meet the challenges of an unpredictable, work-from-anywhere world with continuous, multiexperience collaboration. As the world goes forward to new, hybrid work models, Avaya is empowering cross-functional teams to collaborate across departments and locations in ways that help avoid the video call fatigue associated with limited apps that lack Avaya innovation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe now live in an Experience Economy in which experiences are valued more than stand-alone products and services, and the experiences we now enjoy and expect in our everyday life drive similar aspirations for the way we want to work and do business,\u201d said Simon Harrison, Avaya SVP and CMO. \u201cFor businesses to thrive in this new economic era, they must orchestrate memorable events for their employees and customers and that memory itself becomes the product. Avaya OneCloud is total experience platform that extends beyond CCaaS and UCaaS to deliver this effortless engagement between people and brands.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe Great Refactoring is among us. Organizations must reconsider how they balance business models, work\/life priorities, and new market conditions. Our analysts&#8217; recent updates to&nbsp;The ShortList\u2122 reflect the top vendors that matter most to our network of buy side clients,\u201d said R \u201cRay\u201d Wang,&nbsp;chairman and founder at Constellation Research. \u201cAs leaders make the tough decisions in vendor selection, we hope&nbsp;The ShortList\u2122 speed the decision-making process and help buyers find the right partners to enable their business success.&#8221;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Constellation Research advises leaders on leveraging disruptive technologies to achieve business model transformation and streamline business processes. Products and services named to the Constellation ShortList meet the threshold criteria for this category as determined through client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research. The portfolio is updated at least once per year as the analyst team deems necessary based on market conditions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Offerings for Digital Leaders Reinventing Operations and Transforming Business Models Raleigh-Durham, NC \u2013 February 17, 2022 \u2013 Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it was named to the Constellation ShortList\u2122 in two important categories: CCaaS (contact center-as-a-service) and UCaaS (unified communications-as-a-service) in Q1 2022. [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":20090,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_meta-robots-noindex":"","_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","_pr_autopilot_social_copy":"","_yoast_wpseo_opengraph_title":"","_yoast_wpseo_opengraph_description":"","_yoast_wpseo_opengraph_image":"","_yoast_wpseo_opengraph_image_id":0,"_yoast_wpseo_twitter_title":"","_yoast_wpseo_twitter_description":"","_yoast_wpseo_twitter_image":"","_yoast_wpseo_twitter_image_id":0,"_yoast_wpseo_primary_category":22,"_extra_hide_author_box":"","_extra_featured_post":"","_partner_post_id":0,"footnotes":""},"categories":[22],"tags":[],"class_list":["post-31979","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telecom","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized 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