{"id":37108,"date":"2022-10-11T21:15:32","date_gmt":"2022-10-11T18:15:32","guid":{"rendered":"https:\/\/saudishopper.com.sa\/en\/?p=37108"},"modified":"2026-03-28T01:55:21","modified_gmt":"2026-03-27T22:55:21","slug":"uniphore-announces-partnership-with-avaya","status":"publish","type":"post","link":"https:\/\/saudishopper.com.sa\/en\/uniphore-announces-partnership-with-avaya\/","title":{"rendered":"Uniphore Announces Partnership With Avaya"},"content":{"rendered":"\n<p class=\"has-text-align-center wp-block-paragraph\"><strong><em>Partnership to provide unparalleled, frictionless customer experience to MEA customers.&nbsp;<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>GITEX Global \u2013 Dubai, United Arab Emirates \u2013 11 October 2022<\/strong>&nbsp;\u2014&nbsp;<a href=\"https:\/\/www.uniphore.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Uniphore<\/a>,&nbsp;the leader in Conversational AI and Automation, today at GITEX Global 2022, announced a strategic partnership with&nbsp;<a href=\"https:\/\/www.avaya.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">Avaya<\/a>&nbsp;(NYSE:AVYA),&nbsp;a global leader in solutions to enhance and simplify communications and collaboration, to bring its integrated Conversational AI and communications platform to customers across the Middle East and African (MEA) region.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Uniphore\u2019s Conversational AI and Automation products will add deep functionality to the&nbsp;<a href=\"https:\/\/www.avaya.com\/en\/products\/ccaas\/meet-public\/?utm_campaign=pr-rel-us\" target=\"_blank\" rel=\"noreferrer noopener\">Avaya OneCloud\u2122 CCaaS<\/a>&nbsp;platform. Avaya OneCloud CCaaS makes it easy to connect chat, video, voice, and messaging to deliver enhanced experiences for customers and employees at every touchpoint.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With Uniphore, Avaya OneCloud CCaaS users will be able to track, measure, and improve&nbsp;&nbsp;their contact center journey<sub>&nbsp;<\/sub>with increased self-serve capabilities, frictionless agent experience, and needle-moving insights. Avaya\u2019s customers will have access to Uniphore\u2019s conversational AI and automation solutions and will be well-placed to digitally onboard customers, including from social media platforms driven by AI-powered solutions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.uniphore.com\/x-platform\/\" target=\"_blank\" rel=\"noreferrer noopener\">Uniphore&#8217;s comprehensive X platform<\/a>&nbsp;is&nbsp;an integrated conversational AI and automation platform that combines natural language processing (NLP), robotic process automation (RPA), automatic speech recognition (ASR), including the Arabic language, emotion AI, and knowledge AI that enterprises need in today\u2019s tech-savvy consumer era. These technology components translate into specific customer offerings in chatbots, voice bots, conversational analytics for quality automation, real-time customer analysis, and agent guidance.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIn today\u2019s uncertain world, consumers want brands to address their needs quickly and efficiently; this makes the customer experience more important than ever,\u201d said Kennedy Pereira, VP, CCaaS Ecosystem, Global Alliances and Partnerships at Uniphore.&nbsp;\u201cWe are excited to partner with Avaya to enhance CX, better understand customer insights to achieve superior business outcomes, improve employee performances, and&nbsp;lower customer costs.\u201d&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The integrated platform will also enhance employee productivity and efficiency by guiding agents in real-time with in-call alerts, next best action and reduce their after-call work&nbsp;by automating call summarization. This allows&nbsp;agents more time to focus on creating emotional connections&nbsp;with customers,&nbsp;delivering&nbsp;exceptional&nbsp;CX,&nbsp;and&nbsp;reducing operating costs by improving time to resolution and first call resolutions (FCR).&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWith Avaya OneCloud CCaaS, we make it easy to connect customers, agents and back-office staff with the insights they need to deliver great experiences. And by adding the power of Uniphore\u2019s AI and automation tools to the platform, we\u2019re able to magnify the effects of these capabilities. We\u2019re excited about the solutions that our joint customers will be able to create with our technologies,\u201d said Ahmad Dorra, Customer Experience Solutions Sales Leader \u2013 Middle East, Africa &amp; Turkey, Avaya.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Visit the Avaya stand at GITEX Global at booth Z3-B35 and booth Z1-C10, Zabeel Hall, Dubai World Trade Centre between October 10 and 14, 2022 to learn how Avaya and Uniphore work together to create seamless CX. Uniphore will have its conversational AI and automation platform woven into the Avaya demonstrations on display, showcasing solutions that unlock the value of every conversation.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Partnership to provide unparalleled, frictionless customer experience to MEA customers.&nbsp; GITEX Global \u2013 Dubai, United Arab Emirates \u2013 11 October 2022&nbsp;\u2014&nbsp;Uniphore,&nbsp;the leader in Conversational AI and Automation, today at GITEX Global 2022, announced a strategic partnership with&nbsp;Avaya&nbsp;(NYSE:AVYA),&nbsp;a global leader in solutions to enhance and simplify communications and collaboration, to bring its integrated Conversational AI and [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":20090,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_meta-robots-noindex":"1","_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","_pr_autopilot_social_copy":"","_yoast_wpseo_opengraph_title":"","_yoast_wpseo_opengraph_description":"","_yoast_wpseo_opengraph_image":"","_yoast_wpseo_opengraph_image_id":0,"_yoast_wpseo_twitter_title":"","_yoast_wpseo_twitter_description":"","_yoast_wpseo_twitter_image":"","_yoast_wpseo_twitter_image_id":0,"_yoast_wpseo_primary_category":22,"_extra_hide_author_box":"","_extra_featured_post":"","_partner_post_id":0,"footnotes":""},"categories":[22],"tags":[],"class_list":["post-37108","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telecom","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized 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