{"id":37200,"date":"2022-10-13T18:15:00","date_gmt":"2022-10-13T15:15:00","guid":{"rendered":"https:\/\/saudishopper.com.sa\/en\/?p=37200"},"modified":"2026-03-28T01:57:16","modified_gmt":"2026-03-27T22:57:16","slug":"silver-spring-pathfinder-creates-opportunities-for-disadvantaged-singaporeans-with-avaya-onecloud-ccaas","status":"publish","type":"post","link":"https:\/\/saudishopper.com.sa\/en\/silver-spring-pathfinder-creates-opportunities-for-disadvantaged-singaporeans-with-avaya-onecloud-ccaas\/","title":{"rendered":"Silver Spring Pathfinder Creates Opportunities for Disadvantaged Singaporeans with Avaya OneCloud CCaaS"},"content":{"rendered":"\n

Social enterprise ensures a seamless agent experience for employees by easily customizing the solution\u2019s interfaces to the unique needs of its workforce.<\/em><\/strong><\/p>\n\n\n\n

Dubai, United Arab Emirates \u2013 October 13, 2022 \u2013<\/strong>\u00a0Silver Spring Pathfinder (SSP), a social enterprise in Singapore, has used\u00a0<\/strong>Avaya<\/a>\u00a0(NYSE: AVYA)\u00a0technology\u00a0to make significant progress in its mission of creating meaningful and rewarding employment for disadvantaged Singaporeans.\u00a0<\/p>\n\n\n\n

A business process outsourcing (BPO) partner of choice to public- and private-sector organizations, SSP works closely with a community of social service agencies to employ people with disabilities as customer service agents. <\/p>\n\n\n\n

Using Avaya OneCloudTM<\/sup> CCaaS, SSP can ensure a seamless and positive agent experience for its employees by easily customizing the solution\u2019s interfaces to the unique needs of its workforce. As a result, these agents can deliver outstanding customer experiences, whether they are working from SSP\u2019s offices, or from their homes. <\/p>\n\n\n\n

\u201cBy our very nature as a social enterprise, we\u2019re more in tune than most when it comes to being mindful of our employees\u2019 needs. By the same token, for the business to be successful, we need to deliver on our customers\u2019 demands. Avaya OneCloud CCaaS helps us to address both of those points,\u201d said Tom Cheong, Founder & Managing Director, Silver Spring Pathfinder. <\/p>\n\n\n\n

\u201cWith Avaya, we\u2019ve got an enterprise-grade solution that powers our interaction network and delivers the highest levels of quality control and CSA performance. We\u2019re able to reliably extend advanced interaction capabilities to our customers, while at the same time, develop customized interfaces for our agents with special needs so that they\u2019re able to do their jobs effectively.\u201d <\/p>\n\n\n\n

The solution is already helping SSP deliver meaningful results for its clients. As an example, SSP was engaged by a long-standing client to manage print and digital media subscription sales for key customers in the education and residential segments. Using Avaya OneCloud CCaaS and various integrative technologies, SSP\u2019s agents were able to re-compile a database from various sources and manage recurring telemarketing campaigns, as well as handle renewal enquiries on behalf of its client.   <\/p>\n\n\n\n

\u201cThis is a good example of how, with Avaya OneCloud CCaaS, we\u2019re able to integrate a large number of capabilities through a single interaction platform, making it easier for us to deliver on our clients\u2019 priorities. That\u2019s not only good news for our clients, but hugely empowering for our employees,\u201d said Cheong. <\/p>\n\n\n\n

Nidal Abou-Ltaif, President, Avaya International, said: \u201cWe have a great deal of admiration for SSP, and we\u2019re incredibly proud to see our technology being used to advance the company\u2019s mission. The way that SSP has taken a flexible platform and customized it to suit the unique needs of its workers, is not only inspiring from a technological point of view, but also from a humanitarian one. We look forward to supporting SSP for many years to come.\u201d <\/p>\n\n\n\n

Meng Teck Tan, Co-Founder and CEO at Unicorn Cloud Services, the Avaya business partner that implemented the solution for SSP, added: \u201cSSP\u2019s founding mission is to create meaningful employment for the disadvantaged in Singapore using technology as an enabler. With its roll-out of Avaya OneCloud CCaaS, SSP is delivering on that mission, and we\u2019re proud to be supporting the organization as it helps people with disabilities to gain vital work experience.\u201d <\/p>\n\n\n\n

The solution being employed by SSP will be demonstrated on Avaya\u2019s stand at GITEX Global<\/a>. Avaya\u2019s presence at GITEX Global comes in partnership with Alcatel-Lucent Enterprise<\/a>, Uniphore<\/a>, Verint Systems<\/a>, GS Lab<\/a>, Imperium<\/a>,Konnect Insights<\/a>, LumenVox<\/a>, Nectar<\/a>, Sestek<\/a> and TOPAZ<\/a>. Visit Avaya at its stand in Zabeel Hall<\/a>, at Dubai World Trade Centre between October 10 and 14, 2022. <\/p>\n","protected":false},"excerpt":{"rendered":"

Social enterprise ensures a seamless agent experience for employees by easily customizing the solution\u2019s interfaces to the unique needs of its workforce. Dubai, United Arab Emirates \u2013 October 13, 2022 \u2013\u00a0Silver Spring Pathfinder (SSP), a social enterprise in Singapore, has used\u00a0Avaya\u00a0(NYSE: AVYA)\u00a0technology\u00a0to make significant progress in its mission of creating meaningful and rewarding employment for […]<\/p>\n","protected":false},"author":8,"featured_media":37201,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_meta-robots-noindex":"","_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","_pr_autopilot_social_copy":"","_yoast_wpseo_opengraph_title":"","_yoast_wpseo_opengraph_description":"","_yoast_wpseo_opengraph_image":"","_yoast_wpseo_opengraph_image_id":0,"_yoast_wpseo_twitter_title":"","_yoast_wpseo_twitter_description":"","_yoast_wpseo_twitter_image":"","_yoast_wpseo_twitter_image_id":0,"_yoast_wpseo_primary_category":19,"_extra_hide_author_box":"","_extra_featured_post":"","_partner_post_id":0,"footnotes":""},"categories":[442,22],"tags":[],"class_list":["post-37200","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-apps","category-telecom","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"\nAvaya OneCloud 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