{"id":41036,"date":"2023-05-01T19:10:24","date_gmt":"2023-05-01T16:10:24","guid":{"rendered":"https:\/\/saudishopper.com.sa\/en\/?p=41036"},"modified":"2026-03-28T03:10:23","modified_gmt":"2026-03-28T00:10:23","slug":"serco-middle-east-and-pangiam-partner-to-fuel-the-customer-experience-in-airports","status":"publish","type":"post","link":"https:\/\/saudishopper.com.sa\/en\/serco-middle-east-and-pangiam-partner-to-fuel-the-customer-experience-in-airports\/","title":{"rendered":"Serco Middle East and Pangiam partner to fuel the customer experience in airports\u00a0"},"content":{"rendered":"\n<p class=\"has-text-align-center wp-block-paragraph\"><strong><em>Serco and Pangiam drive innovation in airports to create \u2018frictionless\u2019 guest experiences, delivering optimal operational performance, growth, and cost efficiencies<\/em><\/strong><strong><em><\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1st\u00a0May 2023, Dubai, United Arab Emirates<\/strong>:\u00a0<a href=\"https:\/\/www.serco.com\/me\" target=\"_blank\" rel=\"noreferrer noopener\">Serco Middle East<\/a>, the international public services company, announced a partnership agreement with\u00a0<a href=\"https:\/\/pangiam.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Pangiam UK Limited<\/a>, to help bring technology-enabled guest experiences to airports in the Kingdom of Saudi Arabia and the United Arab Emirates.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Focusing on making journeys more effortless, secure and memorable, Serco is partnering with Pangiam, a company that harnesses emerging technologies, innovation and the power of data, to revolutionise operations and the secure and efficient flow of people and goods as they travel through airports. The collaboration will aim to facilitate faster and seamless processes,&nbsp;increased throughput and reduction in queues, as well as more efficient safety and security checks, using the power of data to optimise these operations. It&nbsp;will also aim to realising government\u2019s visions by designing, developing and maintaining world-class experiences and services for everyone.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Samantha Rowles, Operations Director in the Transport sector at Serco Middle East, who attended the signing ceremony commented:&nbsp;<\/strong>\u201c<em>For us, the customer\u2019s airport experience starts well before they set foot in the airport; we need to deliver personalised guest experiences that covers the entire journey \u2013 from the moment of booking, arriving at the airport, collecting luggage to reaching their destination. The airport is the gateway and the first experience to a traveller\u2019s destination, and we aim to ensure that guests have exceptional experiences from A to B.\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The announcement cements Serco and Pangiam\u2019s mission to focus on improving travel, and the partnership will see the companies leverage their expertise across private and public sectors, bringing with them experience across managing complex technology integration and guest services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Patrick Flanagan, Chief Operating Officer and co-founder of Pangiam, commented:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cWe are proud to partner with Serco Middle East to bring together our collective focus on technology to create the smart airports of the future. The signing highlights our ambition to further help shape the airports of tomorrow \u2013 and for that the UAE and Saudi has a major opportunity to become world-class leaders.\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With airports such as Dubai International Airport seeing annual passenger numbers reach over\u00a0<a href=\"https:\/\/mediaoffice.ae\/en\/news\/2022\/November\/22-11\/Dubai-Airports-ups\" target=\"_blank\" rel=\"noreferrer noopener\">66 million in 2022<\/a>\u00a0(a year-on-year growth of 127%), there is a fundamental need to deliver world-class customer experiences to enable the smart connected airports of the future. Serco\u2019s strong 75 years\u2019 heritage in the region\u2019s aviation sector, which already sees it work with major airports within the UAE and KSA, means that it will work closely with Pangiam to enhance the focus on the passenger, whilst optimising performance, growth and cost efficiency for airlines, airports and governments.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Serco and Pangiam drive innovation in airports to create \u2018frictionless\u2019 guest experiences, delivering optimal operational performance, growth, and cost efficiencies 1st\u00a0May 2023, Dubai, United Arab Emirates:\u00a0Serco Middle East, the international public services company, announced a partnership agreement with\u00a0Pangiam UK Limited, to help bring technology-enabled guest experiences to airports in the Kingdom of Saudi Arabia and [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":41037,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_meta-robots-noindex":"","_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","_pr_autopilot_social_copy":"","_yoast_wpseo_opengraph_title":"","_yoast_wpseo_opengraph_description":"","_yoast_wpseo_opengraph_image":"","_yoast_wpseo_opengraph_image_id":0,"_yoast_wpseo_twitter_title":"","_yoast_wpseo_twitter_description":"","_yoast_wpseo_twitter_image":"","_yoast_wpseo_twitter_image_id":0,"_yoast_wpseo_primary_category":516,"_extra_hide_author_box":"","_extra_featured_post":"","_partner_post_id":0,"footnotes":""},"categories":[516],"tags":[],"class_list":["post-41036","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tourism","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized 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