{"id":42097,"date":"2023-06-19T17:50:11","date_gmt":"2023-06-19T14:50:11","guid":{"rendered":"https:\/\/saudishopper.com.sa\/en\/?p=42097"},"modified":"2026-03-28T03:33:39","modified_gmt":"2026-03-28T00:33:39","slug":"new-avaya-integrations-and-capabilities-and-expanded-alliances-empower-large-enterprises-to-adopt-cloud-innovations-their-way","status":"publish","type":"post","link":"https:\/\/saudishopper.com.sa\/en\/new-avaya-integrations-and-capabilities-and-expanded-alliances-empower-large-enterprises-to-adopt-cloud-innovations-their-way\/","title":{"rendered":"New Avaya Integrations and Capabilities and Expanded Alliances Empower Large Enterprises to Adopt Cloud Innovations \u201cTheir Way\u201d"},"content":{"rendered":"\n<p class=\"has-text-align-center wp-block-paragraph\"><em>Avaya Experience Platform&nbsp;<strong>Connect<\/strong>&nbsp;enables users to seamlessly integrate digital capabilities from Avaya Cloud, redefining agent experiences<\/em><br><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><em>Collaborations with Google Cloud deliver enhanced contact center solutions<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Avaya ENGAGE 2023 \u2013 Orlando, FL \u2013 June 19, 2023<\/strong>\u00a0\u2013\u00a0<a href=\"https:\/\/www.avaya.com\/en\/?utm_campaign=pr-rel-us\" target=\"_blank\" rel=\"noreferrer noopener\">Avaya<\/a>, a global leader in customer experience solutions, today announced that new platform integrations and capabilities, along with expanded strategic alliances with Google and Alcatel-Lucent Enterprise, are helping redefine the cloud journey for customers. These enhancements enable customers to immediately benefit from cloud capabilities, including new features and functionality of Avaya Experience Platform, while preserving their existing on-premise environments.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAvaya\u2019s innovation without disruption strategy sets it apart from competitors because it gives organizations the freedom to embrace the cloud journey at their own pace while protecting their existing investments and not disturbing their proprietary voice implementations,\u201d said Ahmed Helmy, Global Vice President and General Manager of Avaya Experience Platform, Avaya. \u201cBy seamlessly integrating cloud innovations with Avaya Experience Platform, Avaya enables customers to embark on their cloud journey confidently and effortlessly. Unlike \u2018pure cloud\u2019 vendors, Avaya allows customers to seamlessly layer innovative cloud capabilities onto their existing infrastructure to enhance customer and employee experiences while avoiding significant risks associated with typical \u2018rip and replace\u2019 approaches.\u201d&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Avaya\u2019s innovation without disruption strategy facilitates mixed-estate deployments in which on-premise and cloud-based solutions seamlessly co-exist. This co-existence is typically critical within large, complex deployments, particularly within highly sensitive and \/or regulated situations, such as critical care hospitals, financial services and banking, governmental agencies, across many geographies throughout the world.<br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Avaya Experience Platform Connect<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Avaya has introduced a suite of hybrid\u00a0<a href=\"https:\/\/www.avaya.com\/en\/products\/experience-platform\/\" target=\"_blank\" rel=\"noreferrer noopener\">Avaya Experience Platform<\/a>\u00a0services, Avaya Experience Platform\u00a0<strong>Connect<\/strong>, which empowers organizations to leverage their existing on-premises infrastructure for voice routing, call handling, and more, while accessing omnichannel voice and digital channels from the cloud. Call Center Elite voice agents can now leverage advanced functionalities such as WebRTC voice, AI Noise Removal, and personalized unified agent desktops through Avaya Experience Platform Workspaces.<br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The flexibility and adaptability of Avaya solutions enable customers to augment and enhance agent and customer experiences through every interaction by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connecting digital touchpoints throughout the entire customer journey \u2014 from email, messaging, chat, social, etc. \u2013 as well as offering organizations the flexibility to Bring Your Own Channel (\u201cBYOC\u201d).<\/li>\n\n\n\n<li>Seamlessly expanding agent capacity for voice and digital channels from the cloud.<\/li>\n\n\n\n<li>Introducing new channels to agents at a speed that is commensurate with their capacity and performance, helping organizations to embrace omnichannel adoption, while reducing anxiety and improving customer satisfaction.<\/li>\n\n\n\n<li>Leveraging unified 360-degree views of the customer journey and analytics across all communication channels to provide much-needed customer engagement data to power the next generation of AI-enabled functionality.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWhen growth is reliant on experiences, businesses can\u2019t afford to keep riding the roller-coaster of rip, replace and wait,\u201d said Liz Miller, Vice President and Principal Analyst, Constellation Research, Inc. \u201cRevenue is on the line; rolling the dice isn\u2019t a strategy. This is why Avaya has doubled down on a commitment to their customers: Avaya will keep delivering innovation, but no customer gets left behind as the market continues to navigate the journey to the cloud. Avaya\u2019s approach centers around respecting the pace of change and reducing the amount of investment required for organizations to add best-in-cloud technologies onto their Avaya contact center platform and into their larger customer experience processes to drive better business outcomes and enterprise-wide value.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Avaya Experience Platform provides end-users, agents, supervisors, business analysts, administrators, and developers with tools to create powerful, efficient and intuitive experiences for their customers. Some recent key features that will benefit all stakeholders include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>End customers<\/em>: Over 130 languages are now available to the Automation DialogFlow, expanding automated services to customers and enabling tailored services for a global audience.<\/li>\n\n\n\n<li><em>For agents<\/em>: Enriched customer calls with context data and streamlined CRM integration, enhancing collaboration and enabling personalized customer interactions.&nbsp;<\/li>\n\n\n\n<li><em>For supervisors and business analysts<\/em>: Upgraded reporting with cutting-edge data visualization and new KPIs, empowering data-driven decision-making and optimized team management.<\/li>\n\n\n\n<li><em>For administrators<\/em>: Enhanced orchestration and self-service capabilities, granting administrators greater agility in managing customer engagement workflows.<\/li>\n\n\n\n<li><em>For developers:&nbsp;<\/em>Released Customer Journey APIs and enhanced self-service APIs for complex automation, along with Queue Metrics Synchronous API to provide real-time insights into queue metrics, bolstering data accessibility and enabling efficient workflow automation.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Expanded Partnerships with Google Cloud and Alcatel-Lucent Enterprise<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Avaya has continued to invest and strengthen strategic alliances with leading technology companies to enhance its cloud capabilities. Collaboration with Google Cloud has resulted in next-generation contact center AI solutions, leveraging Avaya&#8217;s industry-leading contact center technology with Google Cloud&#8217;s AI and machine learning capabilities. Additionally, Avaya Experience Platform is now formally certified for contact center under the\u00a0<a href=\"https:\/\/chromeenterprise.google\/recommended\/#contact-centers\" target=\"_blank\" rel=\"noreferrer noopener\">Chrome Enterprise Recommended\u00a0<\/a>program\u00a0for ChromeOS, which helps organizations find applications that make working on the web and in the cloud even better. Together, ChromeOS and Avaya Experience Platform boost agent productivity and enhance security.\u00a0\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Avaya\u2019s partnership with Alcatel-Lucent Enterprise is also helping customers across the globe continue to achieve their digital transformation goals. \u201cOur partnership with Avaya helps both our companies accelerate our customers&#8217; transformation to the cloud by delivering differentiated end user experiences, particularly in mission critical situations,\u201d said Rukmini Glanard, Chief Business Officer, Alcatel-Lucent Enterprise. \u201cAvaya Experience Platform is a powerful portfolio that can help businesses of all sizes transform their communications. Avaya Experience Platform and Alcatel-Lucent Enterprise Digital Age Networking combine our complementary world-class enterprise solutions to support our customers\u2019 digital transformation. We believe that this partnership will really help our customers to succeed in the digital age.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By expanding its cloud capabilities and delivering innovative solutions, Avaya reaffirms its commitment to enabling customers on their cloud journey while protecting their on-premise investments and driving exceptional customer experiences. For more information on Avaya Experience Platform, click\u00a0<a href=\"https:\/\/www.avaya.com\/en\/products\/experience-platform-pricing\/#1399722046122\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Avaya Experience Platform&nbsp;Connect&nbsp;enables users to seamlessly integrate digital capabilities from Avaya Cloud, redefining agent experiences Collaborations with Google Cloud deliver enhanced contact center solutions Avaya ENGAGE 2023 \u2013 Orlando, FL \u2013 June 19, 2023\u00a0\u2013\u00a0Avaya, a global leader in customer experience solutions, today announced that new platform integrations and capabilities, along with expanded strategic alliances with [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":20090,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_meta-robots-noindex":"","_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","_pr_autopilot_social_copy":"","_yoast_wpseo_opengraph_title":"","_yoast_wpseo_opengraph_description":"","_yoast_wpseo_opengraph_image":"","_yoast_wpseo_opengraph_image_id":0,"_yoast_wpseo_twitter_title":"","_yoast_wpseo_twitter_description":"","_yoast_wpseo_twitter_image":"","_yoast_wpseo_twitter_image_id":0,"_yoast_wpseo_primary_category":22,"_extra_hide_author_box":"","_extra_featured_post":"","_partner_post_id":0,"footnotes":""},"categories":[22],"tags":[],"class_list":["post-42097","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telecom","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized 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