{"id":42189,"date":"2023-06-21T11:08:03","date_gmt":"2023-06-21T08:08:03","guid":{"rendered":"https:\/\/saudishopper.com.sa\/en\/?p=42189"},"modified":"2026-03-28T03:36:06","modified_gmt":"2026-03-28T00:36:06","slug":"avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces","status":"publish","type":"post","link":"https:\/\/saudishopper.com.sa\/en\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\/","title":{"rendered":"Avaya Unveils Reimagined Professional Services, Prioritizing\u00a0AI, Cloud, and Digital Transformation through Avaya Customer Experience Services (ACES)\u00a0"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Avaya ENGAGE 2023 \u2013 Orlando, Fla. \u2013\u00a0June 20, 2023<\/strong>\u00a0\u2013\u00a0<a href=\"https:\/\/www.avaya.com\/en\/?utm_campaign=pr-rel-us\" target=\"_blank\" rel=\"noreferrer noopener\">Avaya,<\/a>\u00a0a global leader in customer experience solutions to enhance and simplify\u00a0communications and collaboration, today\u00a0announced\u00a0its reimagined professional services: Avaya Customer Experience Services (ACES), formerly Avaya Professional Services. The enhanced approach leverages integrating artificial intelligence (AI), cloud, and digital technologies to drive improved business outcomes to customers.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Today\u2019s businesses acknowledge the crucial roles that AI and cloud technology play in optimizing their operations and enhancing their customer experiences.&nbsp;However, the shortage of specialized talent required to integrate these technologies, coupled with the rapid pace of AI advancements, often [negatively impacts][delays] the decision to deploy these technologies or hinders their successful deployment.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ACES accelerates the cloud journey by enabling clients to innovate without disruption.&nbsp;ACES is helps clients navigate their&nbsp;digital transformation journeys by maintaining existing voice-based customizations while concurrently delivering the full value of AI and cloud-based capabilities.&nbsp;ACES further enhances Avaya channel partners and systems integrators by offering a globally available, expert-led and innovative suite of AI, cloud and digital services.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The ACES team works with some of the largest and most complex contact centers in the world integrating the latest technologies into existing customer experience workflows.&nbsp;ACES provides AI automation services that yield business efficiencies and enable exceptional customer experiences.&nbsp;For cloud evolution services,&nbsp;ACES provides seamless workflow migration and hybrid cloud services designed to prioritize customer and employee satisfaction.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;In an increasingly CX-focused business environment, it&#8217;s clear that customers are not solely interested in purchasing technology; they are investing in outcomes,&#8221; said Blair Pleasant, President &amp; Principal Analyst of COMMfusion and a Co-Founder of UCStrategies. &#8220;With its reimagined ACES division, Avaya professional services offers more than just advanced AI, cloud and digital solutions, but also the promise of tangible results\u2014enhanced customer experiences, improved operational efficiency, and ultimately, greater business success.&#8221;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ACES also enables customers to easily add capabilities from Avaya\u2019s technology partners. For example, ACES leveraged Avaya&#8217;s partnerships with Calabrio, a customer experience intelligence company, to help Canada&#8217;s largest propane supplier, Superior Propane, improve customer retention and reduce average call handle times. Superior Propane leveraged Calabrio&#8217;s desktop and speech analytics capabilities to get an in-depth understanding of current processes, and as a result, they reduced average call handle time by 30 seconds per call.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cACES represents Avaya&#8217;s unwavering dedication to its customers by delivering transformative technology through AI, cloud, and digital solutions that create personalized experiences,\u201d said Emir Susic,&nbsp;Global Vice President, Avaya Customer Experience Services. \u201cBy meeting customers exactly where they are in their cloud migration, Avaya reinforces its commitment to guide organizations through their digital transformation journey.\u201d&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Avaya ENGAGE 2023 \u2013 Orlando, Fla. \u2013\u00a0June 20, 2023\u00a0\u2013\u00a0Avaya,\u00a0a global leader in customer experience solutions to enhance and simplify\u00a0communications and collaboration, today\u00a0announced\u00a0its reimagined professional services: Avaya Customer Experience Services (ACES), formerly Avaya Professional Services. The enhanced approach leverages integrating artificial intelligence (AI), cloud, and digital technologies to drive improved business outcomes to customers.\u00a0 Today\u2019s businesses [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":20090,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_meta-robots-noindex":"1","_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","_pr_autopilot_social_copy":"","_yoast_wpseo_opengraph_title":"","_yoast_wpseo_opengraph_description":"","_yoast_wpseo_opengraph_image":"","_yoast_wpseo_opengraph_image_id":0,"_yoast_wpseo_twitter_title":"","_yoast_wpseo_twitter_description":"","_yoast_wpseo_twitter_image":"","_yoast_wpseo_twitter_image_id":0,"_yoast_wpseo_primary_category":19,"_extra_hide_author_box":"","_extra_featured_post":"","_partner_post_id":0,"footnotes":""},"categories":[449],"tags":[],"class_list":["post-42189","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Avaya Customer Experience Services - AI, Cloud &amp; Digital | Saudi Shopper<\/title>\n<meta name=\"description\" content=\"Avaya Customer Experience Services (ACES) reimagines professional services with AI, cloud, and digital transformation for better business outcomes.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Avaya Customer Experience Services - AI, Cloud &amp; Digital | Saudi Shopper\" \/>\n<meta property=\"og:description\" content=\"Avaya Customer Experience Services (ACES) reimagines professional services with AI, cloud, and digital transformation for better business outcomes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/saudishopper.com.sa\/en\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\/\" \/>\n<meta property=\"og:site_name\" content=\"Saudishopper\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SaudiShopper\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-21T08:08:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-28T00:36:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/saudishopper.com.sa\/en\/wp-content\/uploads\/2021\/02\/Avaya-Logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Mohamed Ghamdi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ssict\" \/>\n<meta name=\"twitter:site\" content=\"@ssict\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mohamed Ghamdi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\\\/\"},\"author\":{\"name\":\"Mohamed Ghamdi\",\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/#\\\/schema\\\/person\\\/c91ff01097dcdc0d20ea79378eb83440\"},\"headline\":\"Avaya Unveils Reimagined Professional Services, Prioritizing\u00a0AI, Cloud, and Digital Transformation through Avaya Customer Experience Services (ACES)\u00a0\",\"datePublished\":\"2023-06-21T08:08:03+00:00\",\"dateModified\":\"2026-03-28T00:36:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\\\/\"},\"wordCount\":472,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/Avaya-Logo.png\",\"articleSection\":[\"Artificial Intelligence\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\\\/#respond\"]}],\"copyrightYear\":\"2023\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\\\/\",\"url\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\\\/\",\"name\":\"Avaya Customer Experience Services - AI, Cloud & Digital | Saudi Shopper\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/Avaya-Logo.png\",\"datePublished\":\"2023-06-21T08:08:03+00:00\",\"dateModified\":\"2026-03-28T00:36:06+00:00\",\"description\":\"Avaya Customer Experience Services (ACES) reimagines professional services with AI, cloud, and digital transformation for better business outcomes.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\\\/#primaryimage\",\"url\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/Avaya-Logo.png\",\"contentUrl\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/Avaya-Logo.png\",\"width\":1200,\"height\":600,\"caption\":\"Avaya Logo\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Avaya Unveils Reimagined Professional Services, Prioritizing\u00a0AI, Cloud, and Digital Transformation through Avaya Customer Experience Services (ACES)\u00a0\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/\",\"name\":\"Saudishopper\",\"description\":\"Saudi ICT Shopper News\",\"publisher\":{\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/#organization\",\"name\":\"Saudi ICT News\",\"alternateName\":\"Saudi ICT Shopper News\",\"url\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/wp-content\\\/uploads\\\/2020\\\/08\\\/SSTrans.png\",\"contentUrl\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/wp-content\\\/uploads\\\/2020\\\/08\\\/SSTrans.png\",\"width\":423,\"height\":165,\"caption\":\"Saudi ICT News\"},\"image\":{\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/SaudiShopper\",\"https:\\\/\\\/x.com\\\/ssict\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/#\\\/schema\\\/person\\\/c91ff01097dcdc0d20ea79378eb83440\",\"name\":\"Mohamed Ghamdi\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/74c52ae9ccb128bafec358a5e56b2f53c4de12681285f3ab3e85c351172859bc?s=96&d=https%3A%2F%2Fsaudishopper.com.sa%2Fen%2Fwp-content%2Fuploads%2F2020%2F12%2Fcropped-ss-icon--150x150.png&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/74c52ae9ccb128bafec358a5e56b2f53c4de12681285f3ab3e85c351172859bc?s=96&d=https%3A%2F%2Fsaudishopper.com.sa%2Fen%2Fwp-content%2Fuploads%2F2020%2F12%2Fcropped-ss-icon--150x150.png&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/74c52ae9ccb128bafec358a5e56b2f53c4de12681285f3ab3e85c351172859bc?s=96&d=https%3A%2F%2Fsaudishopper.com.sa%2Fen%2Fwp-content%2Fuploads%2F2020%2F12%2Fcropped-ss-icon--150x150.png&r=g\",\"caption\":\"Mohamed Ghamdi\"},\"url\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/author\\\/mgamdi\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Avaya Customer Experience Services - AI, Cloud & Digital | Saudi Shopper","description":"Avaya Customer Experience Services (ACES) reimagines professional services with AI, cloud, and digital transformation for better business outcomes.","robots":{"index":"noindex","follow":"follow"},"og_locale":"en_US","og_type":"article","og_title":"Avaya Customer Experience Services - AI, Cloud & Digital | Saudi Shopper","og_description":"Avaya Customer Experience Services (ACES) reimagines professional services with AI, cloud, and digital transformation for better business outcomes.","og_url":"https:\/\/saudishopper.com.sa\/en\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\/","og_site_name":"Saudishopper","article_publisher":"https:\/\/www.facebook.com\/SaudiShopper","article_published_time":"2023-06-21T08:08:03+00:00","article_modified_time":"2026-03-28T00:36:06+00:00","og_image":[{"width":1200,"height":600,"url":"https:\/\/saudishopper.com.sa\/en\/wp-content\/uploads\/2021\/02\/Avaya-Logo.png","type":"image\/png"}],"author":"Mohamed Ghamdi","twitter_card":"summary_large_image","twitter_creator":"@ssict","twitter_site":"@ssict","twitter_misc":{"Written by":"Mohamed Ghamdi","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/saudishopper.com.sa\/en\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\/#article","isPartOf":{"@id":"https:\/\/saudishopper.com.sa\/en\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\/"},"author":{"name":"Mohamed Ghamdi","@id":"https:\/\/saudishopper.com.sa\/en\/#\/schema\/person\/c91ff01097dcdc0d20ea79378eb83440"},"headline":"Avaya Unveils Reimagined Professional Services, Prioritizing\u00a0AI, Cloud, and Digital Transformation through Avaya Customer Experience Services (ACES)\u00a0","datePublished":"2023-06-21T08:08:03+00:00","dateModified":"2026-03-28T00:36:06+00:00","mainEntityOfPage":{"@id":"https:\/\/saudishopper.com.sa\/en\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\/"},"wordCount":472,"commentCount":0,"publisher":{"@id":"https:\/\/saudishopper.com.sa\/en\/#organization"},"image":{"@id":"https:\/\/saudishopper.com.sa\/en\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\/#primaryimage"},"thumbnailUrl":"https:\/\/saudishopper.com.sa\/en\/wp-content\/uploads\/2021\/02\/Avaya-Logo.png","articleSection":["Artificial Intelligence"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/saudishopper.com.sa\/en\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\/#respond"]}],"copyrightYear":"2023","copyrightHolder":{"@id":"https:\/\/saudishopper.com.sa\/en\/#organization"}},{"@type":"WebPage","@id":"https:\/\/saudishopper.com.sa\/en\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\/","url":"https:\/\/saudishopper.com.sa\/en\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\/","name":"Avaya Customer Experience Services - AI, Cloud & Digital | Saudi Shopper","isPartOf":{"@id":"https:\/\/saudishopper.com.sa\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/saudishopper.com.sa\/en\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\/#primaryimage"},"image":{"@id":"https:\/\/saudishopper.com.sa\/en\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\/#primaryimage"},"thumbnailUrl":"https:\/\/saudishopper.com.sa\/en\/wp-content\/uploads\/2021\/02\/Avaya-Logo.png","datePublished":"2023-06-21T08:08:03+00:00","dateModified":"2026-03-28T00:36:06+00:00","description":"Avaya Customer Experience Services (ACES) reimagines professional services with AI, cloud, and digital transformation for better business outcomes.","breadcrumb":{"@id":"https:\/\/saudishopper.com.sa\/en\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/saudishopper.com.sa\/en\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/saudishopper.com.sa\/en\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\/#primaryimage","url":"https:\/\/saudishopper.com.sa\/en\/wp-content\/uploads\/2021\/02\/Avaya-Logo.png","contentUrl":"https:\/\/saudishopper.com.sa\/en\/wp-content\/uploads\/2021\/02\/Avaya-Logo.png","width":1200,"height":600,"caption":"Avaya Logo"},{"@type":"BreadcrumbList","@id":"https:\/\/saudishopper.com.sa\/en\/avaya-unveils-reimagined-professional-services-prioritizing-ai-cloud-and-digital-transformation-through-avaya-customer-experience-services-aces\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/saudishopper.com.sa\/en\/"},{"@type":"ListItem","position":2,"name":"Avaya Unveils Reimagined Professional Services, Prioritizing\u00a0AI, Cloud, and Digital Transformation through Avaya Customer Experience Services (ACES)\u00a0"}]},{"@type":"WebSite","@id":"https:\/\/saudishopper.com.sa\/en\/#website","url":"https:\/\/saudishopper.com.sa\/en\/","name":"Saudishopper","description":"Saudi ICT Shopper News","publisher":{"@id":"https:\/\/saudishopper.com.sa\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/saudishopper.com.sa\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/saudishopper.com.sa\/en\/#organization","name":"Saudi ICT News","alternateName":"Saudi ICT Shopper News","url":"https:\/\/saudishopper.com.sa\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/saudishopper.com.sa\/en\/#\/schema\/logo\/image\/","url":"https:\/\/saudishopper.com.sa\/en\/wp-content\/uploads\/2020\/08\/SSTrans.png","contentUrl":"https:\/\/saudishopper.com.sa\/en\/wp-content\/uploads\/2020\/08\/SSTrans.png","width":423,"height":165,"caption":"Saudi ICT News"},"image":{"@id":"https:\/\/saudishopper.com.sa\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SaudiShopper","https:\/\/x.com\/ssict"]},{"@type":"Person","@id":"https:\/\/saudishopper.com.sa\/en\/#\/schema\/person\/c91ff01097dcdc0d20ea79378eb83440","name":"Mohamed Ghamdi","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/74c52ae9ccb128bafec358a5e56b2f53c4de12681285f3ab3e85c351172859bc?s=96&d=https%3A%2F%2Fsaudishopper.com.sa%2Fen%2Fwp-content%2Fuploads%2F2020%2F12%2Fcropped-ss-icon--150x150.png&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/74c52ae9ccb128bafec358a5e56b2f53c4de12681285f3ab3e85c351172859bc?s=96&d=https%3A%2F%2Fsaudishopper.com.sa%2Fen%2Fwp-content%2Fuploads%2F2020%2F12%2Fcropped-ss-icon--150x150.png&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/74c52ae9ccb128bafec358a5e56b2f53c4de12681285f3ab3e85c351172859bc?s=96&d=https%3A%2F%2Fsaudishopper.com.sa%2Fen%2Fwp-content%2Fuploads%2F2020%2F12%2Fcropped-ss-icon--150x150.png&r=g","caption":"Mohamed Ghamdi"},"url":"https:\/\/saudishopper.com.sa\/en\/author\/mgamdi\/"}]}},"_links":{"self":[{"href":"https:\/\/saudishopper.com.sa\/en\/wp-json\/wp\/v2\/posts\/42189","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/saudishopper.com.sa\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/saudishopper.com.sa\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/saudishopper.com.sa\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/saudishopper.com.sa\/en\/wp-json\/wp\/v2\/comments?post=42189"}],"version-history":[{"count":1,"href":"https:\/\/saudishopper.com.sa\/en\/wp-json\/wp\/v2\/posts\/42189\/revisions"}],"predecessor-version":[{"id":72545,"href":"https:\/\/saudishopper.com.sa\/en\/wp-json\/wp\/v2\/posts\/42189\/revisions\/72545"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/saudishopper.com.sa\/en\/wp-json\/wp\/v2\/media\/20090"}],"wp:attachment":[{"href":"https:\/\/saudishopper.com.sa\/en\/wp-json\/wp\/v2\/media?parent=42189"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/saudishopper.com.sa\/en\/wp-json\/wp\/v2\/categories?post=42189"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/saudishopper.com.sa\/en\/wp-json\/wp\/v2\/tags?post=42189"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}