{"id":42249,"date":"2023-06-22T11:44:50","date_gmt":"2023-06-22T08:44:50","guid":{"rendered":"https:\/\/saudishopper.com.sa\/en\/?p=42249"},"modified":"2026-03-28T03:37:08","modified_gmt":"2026-03-28T00:37:08","slug":"dreams-do-come-true-for-children-and-their-families-at-give-kids-the-world-village-where-avaya-powers-its-guest-experience-communications","status":"publish","type":"post","link":"https:\/\/saudishopper.com.sa\/en\/dreams-do-come-true-for-children-and-their-families-at-give-kids-the-world-village-where-avaya-powers-its-guest-experience-communications\/","title":{"rendered":"Dreams Do Come True for Children and Their Families at Give Kids\u00a0The\u00a0World Village Where Avaya Powers its Guest Experience Communications\u00a0"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Avaya ENGAGE 2023 \u2013 Orlando, Fla. \u2013\u00a0June 21<a>,<\/a>\u00a02023<\/strong>\u00a0\u2013\u00a0<a href=\"https:\/\/www.avaya.com\/en\/?utm_campaign=pr-rel-us\" target=\"_blank\" rel=\"noreferrer noopener\">Avaya,\u00a0<\/a>a global leader in customer experience solutions to enhance and simplify\u00a0communications and collaboration, today announced that it\u00a0powers the technology that\u00a0ensures dependable communications and emergency preparedness at Give Kids\u00a0The\u00a0World Village. This\u00a089-acre, whimsical nonprofit resort in Kissimmee, Florida, provides week-long, cost-free wish vacations to critically ill children and their families from around the world.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For one memorable week, wish children and their families are treated to an all-inclusive dream vacation including transportation, accommodations, meals, donated theme park tickets, nightly entertainment, daily gifts and priceless time together at the Give Kids\u00a0The\u00a0World Village, a storybook destination featuring an array of wheelchair accessible rides and attractions.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Give Kids\u00a0The\u00a0World\u2019s Village Vacation Planning Services team relies extensively on its Avaya communication system.\u00a0With\u00a0more than 800 family members visiting Give Kids\u00a0The\u00a0World Village each week, hundreds of daily interactions are required to coordinate details and confirm reservations, with call volume even higher during busier times of the year such as the holidays.\u00a0Through an in-kind donation, Avaya provides the technology and support required to ensure the nonprofit\u2019s communications system\u00a0doesn\u2019t\u00a0miss a beat.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Having the right people taking calls with unprecedented reliability and quality is crucial to creating the Give Kids\u00a0<a>The<\/a>World experience. Reliability is also critical for Ian Cole, Chief Innovation Officer at Give Kids\u00a0The\u00a0World, and his technology team, who are responsible for managing and maintaining thousands of connected devices across the resort. \u201cWe don\u2019t have time to be tied up by our communications systems,\u201d said Cole. \u201cWe need a high-performing system that we know will work seamlessly; Avaya has absolutely delivered in this way.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Reliability at a property that caters to critically ill children and their families where 911 is often called is the highest priority. Avaya provides Give Kids\u00a0The\u00a0World with communications speed, accuracy and efficiency in these critical moments. The Village team will soon enhance its robust emergency services with the implementation of NG911 solutions,\u00a0to enable Give Kids\u00a0The\u00a0World to send detailed location information to first responders, down to the specific floor or room. This is an important development that will enhance emergency response time\u00a0resort-wide.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cGive Kids\u00a0The\u00a0World is a unique organization\u00a0that positively impacts hundreds\u00a0of thousands of lives, and we hope our corporate donation helps those efforts,\u201d said Tim Sherwood, Global Vice President of Product Management at Avaya. \u201cAvaya provides technology support for organizations who exemplify what it means to deliver experiences that matter and the important role they play in making\u00a0a difference in the world.\u201d\u00a0\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Learn more about how Avaya delivers experiences that matter\u00a0<a href=\"https:\/\/www.avaya.com\/en\/success-stories\/give-kids-the-world-village\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Avaya ENGAGE 2023 \u2013 Orlando, Fla. \u2013\u00a0June 21,\u00a02023\u00a0\u2013\u00a0Avaya,\u00a0a global leader in customer experience solutions to enhance and simplify\u00a0communications and collaboration, today announced that it\u00a0powers the technology that\u00a0ensures dependable communications and emergency preparedness at Give Kids\u00a0The\u00a0World Village. This\u00a089-acre, whimsical nonprofit resort in Kissimmee, Florida, provides week-long, cost-free wish vacations to critically ill children and their families [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":20090,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_meta-robots-noindex":"","_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","_pr_autopilot_social_copy":"","_yoast_wpseo_opengraph_title":"","_yoast_wpseo_opengraph_description":"","_yoast_wpseo_opengraph_image":"","_yoast_wpseo_opengraph_image_id":0,"_yoast_wpseo_twitter_title":"","_yoast_wpseo_twitter_description":"","_yoast_wpseo_twitter_image":"","_yoast_wpseo_twitter_image_id":0,"_yoast_wpseo_primary_category":22,"_extra_hide_author_box":"","_extra_featured_post":"","_partner_post_id":0,"footnotes":""},"categories":[22],"tags":[],"class_list":["post-42249","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telecom","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized 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communications and emergency preparedness for wish vacations for children and families.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/saudishopper.com.sa\/en\/dreams-do-come-true-for-children-and-their-families-at-give-kids-the-world-village-where-avaya-powers-its-guest-experience-communications\/\" \/>\n<meta property=\"og:site_name\" content=\"Saudishopper\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SaudiShopper\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-22T08:44:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-28T00:37:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/saudishopper.com.sa\/en\/wp-content\/uploads\/2021\/02\/Avaya-Logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Mohamed Mosaed\" 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