{"id":43503,"date":"2023-09-19T09:59:59","date_gmt":"2023-09-19T06:59:59","guid":{"rendered":"https:\/\/saudishopper.com.sa\/en\/?p=43503"},"modified":"2026-03-28T03:58:53","modified_gmt":"2026-03-28T00:58:53","slug":"avaya-to-demonstrate-transformative-ai-capabilities-on-operations-and-experiences-at-gitex-global-2023","status":"publish","type":"post","link":"https:\/\/saudishopper.com.sa\/en\/avaya-to-demonstrate-transformative-ai-capabilities-on-operations-and-experiences-at-gitex-global-2023\/","title":{"rendered":"Avaya to Demonstrate Transformative AI Capabilities on Operations and Experiences at GITEX Global 2023"},"content":{"rendered":"\n

Avaya to showcase a range of use cases that highlight transformative AI capabilities in delivering outstanding customer and employee experiences across the customer journey<\/em><\/p>\n\n\n\n

Dubai, United Arab Emirates \u2013 September 19, 2023 \u2013 <\/strong>Avaya<\/a>, a global leader in customer experience solutions, today announced its participation at the 2023 edition of GITEX Global<\/a>, where the company will illustrate how organizations can choose their own journey to delivering AI-powered customer experiences. <\/p>\n\n\n\n

Avaya\u2019s major presence at GITEX Global<\/a> will showcase a range of vertical-specific use cases that highlight the power of artificial intelligence (AI) in delivering outstanding experiences across the customer journey. <\/p>\n\n\n\n

Throughout the week of the event, Avaya will demonstrate solutions that harness AI to reimagine the way customer and employee experiences are delivered. The solutions on display will also show how organizations can chart their own path to delivering these AI-enhanced experiences without disrupting existing operations. <\/p>\n\n\n\n

\u201cNo two words capture the current business zeitgeist better than \u2018artificial intelligence\u2019. The capabilities being delivered by AI are super-charging organizations\u2019 ability to innovate with their customer experiences. As we\u2019re showing at GITEX, Avaya supports its global customers as they seek to bring these innovations, on a large scale, into their contact centers,\u201d said Nidal Abou-Ltaif, Senior Vice President \u2013 Global Head of Sales, Avaya, and President, Avaya International. \u201cAs our global customers look to generative AI technologies, they are seeking a trusted partner to bring it all together without disrupting existing operations. Avaya plays that role both as the contact center incumbent and competitor.\u201d<\/p>\n\n\n\n

\"_ISK6808_ssict_1200_800\"<\/a><\/figure>\n\n\n\n

At GITEX Global 2023, Avaya will showcase how organizations \u2013 both public and private \u2013 can empower their teams with advanced AI tools to better serve customers, as well as empower customers to create their own preferred journeys across multiple touchpoints. The solutions, demonstrated through real-world scenarios, will also reveal how existing investments can be expanded with new capabilities to deliver an even better experience.<\/p>\n\n\n\n

The use cases Avaya will demonstrate at its stand at GITEX include: <\/p>\n\n\n\n

    \n
  1. The Future of Experience, Powered by Generative AI:  <\/strong><\/li>\n<\/ol>\n\n\n\n

    Equating the creation of experiences to an art form, and mirroring generative AI\u2019s disruptive effects on creative disciplines, Avaya will demonstrate how generative AI can sit at the heart of customer experience transformation, touching everything from agent experience to customer satisfaction to operations.  
    <\/p>\n\n\n\n