{"id":44282,"date":"2023-10-16T16:00:44","date_gmt":"2023-10-16T13:00:44","guid":{"rendered":"https:\/\/saudishopper.com.sa\/en\/?p=44282"},"modified":"2026-03-28T04:13:16","modified_gmt":"2026-03-28T01:13:16","slug":"avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai","status":"publish","type":"post","link":"https:\/\/saudishopper.com.sa\/en\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\/","title":{"rendered":"Avaya Demonstrates Future of Customer Experience Powered by Generative AI"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li><em>Shown at GITEX Global in Dubai, Avaya\u2019s \u2018Generative CX\u2019 concept highlights how artificial intelligence can sit at the core of customer experience transformation, touching everything from agent experience to customer satisfaction to operations.&nbsp;<br><\/em><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>GITEX GLOBAL \u2013 Dubai, United Arab Emirates \u2013 October 16, 2023 \u2013<\/strong>&nbsp;Avaya, a global leader in customer experience solutions, today demonstrated its vision for a future of customer and employee experiences powered by generative AI.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shown at GITEX Global in Dubai, Avaya\u2019s \u2018Generative CX\u2019 concept highlights how artificial intelligence can sit at the core of customer experience transformation, touching everything from agent experience to customer satisfaction to operations.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Integrating generative AI capabilities into the Avaya Experience Platform\u2122, this demonstration shows the art of the possible in helping CX leaders to implement workflows and glean precise, actionable insights with the stroke of a keyboard.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cOur customers are looking to bring AI, on a large scale, into their contact centers, and in a way that brings AI to the core of their CX transformation. Up until now, AI in the contact center has typically been at the front-end, usually answering routine questions from customers in the form of intelligent virtual assistants. Today, we\u2019re demonstrating how AI can also be extended right to the heart of the contact center, creating workflows, reports and helping agents better serve their customers,\u201d said Nidal Abou-Ltaif, Senior Vice President \u2013 Global Head of Sales, Avaya, and President, Avaya International.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">According to a&nbsp;<a href=\"https:\/\/www.insight.com\/en_US\/content-and-resources\/gated\/beyond-hypotheticals--understanding-the-real-possibilities-of-generative-ai-ac1293.html\">recent Insight report<\/a>, two-thirds of executives plan to use generative AI to enhance customer service in the next three years. Avaya\u2019s Generative CX concept provides a vision of how this can be achieved. Taking GITEX Global visitors through three use cases, it demonstrates the ability for CX leaders to simply type in the workflows \u2013 such as helping a customer receive the appropriate service from IT support \u2013 they want to create, with the solution instantly returning complete customer journey maps that can be rolled out to Avaya Experience Platform.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Another use case illustrates how contact center managers can gain access to specific, actionable insights simply by typing natural language requests in to the solution interface. And a final use case shows demonstrates how generative AI can be used to provide general recommendations on contact center improvements, based on Avaya Experience Platform analytics.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At GITEX Global 2023, Avaya is showcasing how organizations \u2013 both public and private \u2013 can empower their teams with advanced AI tools to better serve customers, as well as empower customers to create their own preferred journeys across multiple touchpoints. The solutions, demonstrated through real-world scenarios, will also reveal how existing investments can be expanded with new capabilities to deliver an even better experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Avaya\u2019s presence at GITEX Global comes in partnership with&nbsp;<a href=\"https:\/\/www.al-enterprise.com\/?elqTrackId=1b72f0a1c64c48d791317612a5c58886&amp;elqaid=16323&amp;elqat=2\">Alcatel-Lucent Enterprise<\/a>,&nbsp;<a href=\"https:\/\/imperiumapp.com\/\">Imperium Software Technologies<\/a>, and&nbsp;<a href=\"https:\/\/www.sestek.com\/\">Sestek<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Visit&nbsp;<a href=\"https:\/\/events.avaya.com\/intl-ev-gitex?CTA=23CLD-EMEA-GITEX-WB&amp;TAC=23CLD-EMEA-MAINPR-CS&amp;utm_source=pr&amp;utm_medium=article&amp;utm_campaign=gitex2022\">Avaya at its stand in Zabeel Hall<\/a>, at Dubai World Trade Centre between October 16 and 20, 2023.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>GITEX GLOBAL \u2013 Dubai, United Arab Emirates \u2013 October 16, 2023 \u2013&nbsp;Avaya, a global leader in customer experience solutions, today demonstrated its vision for a future of customer and employee experiences powered by generative AI.&nbsp; Shown at GITEX Global in Dubai, Avaya\u2019s \u2018Generative CX\u2019 concept highlights how artificial intelligence can sit at the core of [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":44283,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_meta-robots-noindex":"","_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","_pr_autopilot_social_copy":"","_yoast_wpseo_opengraph_title":"","_yoast_wpseo_opengraph_description":"","_yoast_wpseo_opengraph_image":"","_yoast_wpseo_opengraph_image_id":0,"_yoast_wpseo_twitter_title":"","_yoast_wpseo_twitter_description":"","_yoast_wpseo_twitter_image":"","_yoast_wpseo_twitter_image_id":0,"_yoast_wpseo_primary_category":22,"_extra_hide_author_box":"","_extra_featured_post":"0","_partner_post_id":0,"footnotes":""},"categories":[22],"tags":[],"class_list":["post-44282","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telecom","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Generative AI CX - Avaya\u2019s Future of Experience | Saudi Shopper<\/title>\n<meta name=\"description\" content=\"Generative AI CX: Avaya shows how generative AI can transform customer experience\u2014from agent experience to satisfaction and operations\u2014at GITEX.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/saudishopper.com.sa\/en\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Generative AI CX - Avaya\u2019s Future of Experience | Saudi Shopper\" \/>\n<meta property=\"og:description\" content=\"Generative AI CX: Avaya shows how generative AI can transform customer experience\u2014from agent experience to satisfaction and operations\u2014at GITEX.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/saudishopper.com.sa\/en\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"Saudishopper\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SaudiShopper\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/zamil\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-16T13:00:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-28T01:13:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/saudishopper.com.sa\/en\/wp-content\/uploads\/2023\/10\/Avaya-at-GITEX_ssict_1200_800.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Zamil Safwan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@zsafwan\" \/>\n<meta name=\"twitter:site\" content=\"@ssict\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Zamil Safwan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\\\/\"},\"author\":{\"name\":\"Zamil Safwan\",\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/#\\\/schema\\\/person\\\/8351552105da6d5a684fb7e010f12047\"},\"headline\":\"Avaya Demonstrates Future of Customer Experience Powered by Generative AI\",\"datePublished\":\"2023-10-16T13:00:44+00:00\",\"dateModified\":\"2026-03-28T01:13:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\\\/\"},\"wordCount\":497,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/Avaya-at-GITEX_ssict_1200_800.webp\",\"articleSection\":[\"Telecommunications\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\\\/#respond\"]}],\"copyrightYear\":\"2023\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\\\/\",\"url\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\\\/\",\"name\":\"Generative AI CX - Avaya\u2019s Future of Experience | Saudi Shopper\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/Avaya-at-GITEX_ssict_1200_800.webp\",\"datePublished\":\"2023-10-16T13:00:44+00:00\",\"dateModified\":\"2026-03-28T01:13:16+00:00\",\"description\":\"Generative AI CX: Avaya shows how generative AI can transform customer experience\u2014from agent experience to satisfaction and operations\u2014at GITEX.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\\\/#primaryimage\",\"url\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/Avaya-at-GITEX_ssict_1200_800.webp\",\"contentUrl\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/Avaya-at-GITEX_ssict_1200_800.webp\",\"width\":1200,\"height\":800,\"caption\":\"Avaya at GITEX_ssict_1200_800\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Avaya Demonstrates Future of Customer Experience Powered by Generative AI\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/\",\"name\":\"Saudishopper\",\"description\":\"Saudi ICT Shopper News\",\"publisher\":{\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/#organization\",\"name\":\"Saudi ICT News\",\"alternateName\":\"Saudi ICT Shopper News\",\"url\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/wp-content\\\/uploads\\\/2020\\\/08\\\/SSTrans.png\",\"contentUrl\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/wp-content\\\/uploads\\\/2020\\\/08\\\/SSTrans.png\",\"width\":423,\"height\":165,\"caption\":\"Saudi ICT News\"},\"image\":{\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/SaudiShopper\",\"https:\\\/\\\/x.com\\\/ssict\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/#\\\/schema\\\/person\\\/8351552105da6d5a684fb7e010f12047\",\"name\":\"Zamil Safwan\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a483a8920db50e1d6142462856d7925f4a9543091c79df709d1380ea7fbef8ec?s=96&d=https%3A%2F%2Fsaudishopper.com.sa%2Fen%2Fwp-content%2Fuploads%2F2020%2F12%2Fcropped-ss-icon--150x150.png&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a483a8920db50e1d6142462856d7925f4a9543091c79df709d1380ea7fbef8ec?s=96&d=https%3A%2F%2Fsaudishopper.com.sa%2Fen%2Fwp-content%2Fuploads%2F2020%2F12%2Fcropped-ss-icon--150x150.png&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a483a8920db50e1d6142462856d7925f4a9543091c79df709d1380ea7fbef8ec?s=96&d=https%3A%2F%2Fsaudishopper.com.sa%2Fen%2Fwp-content%2Fuploads%2F2020%2F12%2Fcropped-ss-icon--150x150.png&r=g\",\"caption\":\"Zamil Safwan\"},\"description\":\"An experienced technologist with expertise spanning Digital Transformation, E-commerce, Start-ups, and Fintech. Zamil offers insightful analysis on the convergence of finance and technology in the evolving digital landscape.\",\"sameAs\":[\"https:\\\/\\\/zsafwan.net\",\"https:\\\/\\\/www.facebook.com\\\/zamil\",\"https:\\\/\\\/x.com\\\/@zsafwan\"],\"url\":\"https:\\\/\\\/saudishopper.com.sa\\\/en\\\/author\\\/zamil\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Generative AI CX - Avaya\u2019s Future of Experience | Saudi Shopper","description":"Generative AI CX: Avaya shows how generative AI can transform customer experience\u2014from agent experience to satisfaction and operations\u2014at GITEX.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/saudishopper.com.sa\/en\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\/","og_locale":"en_US","og_type":"article","og_title":"Generative AI CX - Avaya\u2019s Future of Experience | Saudi Shopper","og_description":"Generative AI CX: Avaya shows how generative AI can transform customer experience\u2014from agent experience to satisfaction and operations\u2014at GITEX.","og_url":"https:\/\/saudishopper.com.sa\/en\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\/","og_site_name":"Saudishopper","article_publisher":"https:\/\/www.facebook.com\/SaudiShopper","article_author":"https:\/\/www.facebook.com\/zamil","article_published_time":"2023-10-16T13:00:44+00:00","article_modified_time":"2026-03-28T01:13:16+00:00","og_image":[{"width":1200,"height":800,"url":"https:\/\/saudishopper.com.sa\/en\/wp-content\/uploads\/2023\/10\/Avaya-at-GITEX_ssict_1200_800.webp","type":"image\/webp"}],"author":"Zamil Safwan","twitter_card":"summary_large_image","twitter_creator":"@zsafwan","twitter_site":"@ssict","twitter_misc":{"Written by":"Zamil Safwan","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/saudishopper.com.sa\/en\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\/#article","isPartOf":{"@id":"https:\/\/saudishopper.com.sa\/en\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\/"},"author":{"name":"Zamil Safwan","@id":"https:\/\/saudishopper.com.sa\/en\/#\/schema\/person\/8351552105da6d5a684fb7e010f12047"},"headline":"Avaya Demonstrates Future of Customer Experience Powered by Generative AI","datePublished":"2023-10-16T13:00:44+00:00","dateModified":"2026-03-28T01:13:16+00:00","mainEntityOfPage":{"@id":"https:\/\/saudishopper.com.sa\/en\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\/"},"wordCount":497,"commentCount":0,"publisher":{"@id":"https:\/\/saudishopper.com.sa\/en\/#organization"},"image":{"@id":"https:\/\/saudishopper.com.sa\/en\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\/#primaryimage"},"thumbnailUrl":"https:\/\/saudishopper.com.sa\/en\/wp-content\/uploads\/2023\/10\/Avaya-at-GITEX_ssict_1200_800.webp","articleSection":["Telecommunications"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/saudishopper.com.sa\/en\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\/#respond"]}],"copyrightYear":"2023","copyrightHolder":{"@id":"https:\/\/saudishopper.com.sa\/en\/#organization"}},{"@type":"WebPage","@id":"https:\/\/saudishopper.com.sa\/en\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\/","url":"https:\/\/saudishopper.com.sa\/en\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\/","name":"Generative AI CX - Avaya\u2019s Future of Experience | Saudi Shopper","isPartOf":{"@id":"https:\/\/saudishopper.com.sa\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/saudishopper.com.sa\/en\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\/#primaryimage"},"image":{"@id":"https:\/\/saudishopper.com.sa\/en\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\/#primaryimage"},"thumbnailUrl":"https:\/\/saudishopper.com.sa\/en\/wp-content\/uploads\/2023\/10\/Avaya-at-GITEX_ssict_1200_800.webp","datePublished":"2023-10-16T13:00:44+00:00","dateModified":"2026-03-28T01:13:16+00:00","description":"Generative AI CX: Avaya shows how generative AI can transform customer experience\u2014from agent experience to satisfaction and operations\u2014at GITEX.","breadcrumb":{"@id":"https:\/\/saudishopper.com.sa\/en\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/saudishopper.com.sa\/en\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/saudishopper.com.sa\/en\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\/#primaryimage","url":"https:\/\/saudishopper.com.sa\/en\/wp-content\/uploads\/2023\/10\/Avaya-at-GITEX_ssict_1200_800.webp","contentUrl":"https:\/\/saudishopper.com.sa\/en\/wp-content\/uploads\/2023\/10\/Avaya-at-GITEX_ssict_1200_800.webp","width":1200,"height":800,"caption":"Avaya at GITEX_ssict_1200_800"},{"@type":"BreadcrumbList","@id":"https:\/\/saudishopper.com.sa\/en\/avaya-demonstrates-future-of-customer-experience-powered-by-generative-ai\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/saudishopper.com.sa\/en\/"},{"@type":"ListItem","position":2,"name":"Avaya Demonstrates Future of Customer Experience Powered by Generative AI"}]},{"@type":"WebSite","@id":"https:\/\/saudishopper.com.sa\/en\/#website","url":"https:\/\/saudishopper.com.sa\/en\/","name":"Saudishopper","description":"Saudi ICT Shopper News","publisher":{"@id":"https:\/\/saudishopper.com.sa\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/saudishopper.com.sa\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/saudishopper.com.sa\/en\/#organization","name":"Saudi ICT News","alternateName":"Saudi ICT Shopper News","url":"https:\/\/saudishopper.com.sa\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/saudishopper.com.sa\/en\/#\/schema\/logo\/image\/","url":"https:\/\/saudishopper.com.sa\/en\/wp-content\/uploads\/2020\/08\/SSTrans.png","contentUrl":"https:\/\/saudishopper.com.sa\/en\/wp-content\/uploads\/2020\/08\/SSTrans.png","width":423,"height":165,"caption":"Saudi ICT News"},"image":{"@id":"https:\/\/saudishopper.com.sa\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SaudiShopper","https:\/\/x.com\/ssict"]},{"@type":"Person","@id":"https:\/\/saudishopper.com.sa\/en\/#\/schema\/person\/8351552105da6d5a684fb7e010f12047","name":"Zamil Safwan","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/a483a8920db50e1d6142462856d7925f4a9543091c79df709d1380ea7fbef8ec?s=96&d=https%3A%2F%2Fsaudishopper.com.sa%2Fen%2Fwp-content%2Fuploads%2F2020%2F12%2Fcropped-ss-icon--150x150.png&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/a483a8920db50e1d6142462856d7925f4a9543091c79df709d1380ea7fbef8ec?s=96&d=https%3A%2F%2Fsaudishopper.com.sa%2Fen%2Fwp-content%2Fuploads%2F2020%2F12%2Fcropped-ss-icon--150x150.png&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a483a8920db50e1d6142462856d7925f4a9543091c79df709d1380ea7fbef8ec?s=96&d=https%3A%2F%2Fsaudishopper.com.sa%2Fen%2Fwp-content%2Fuploads%2F2020%2F12%2Fcropped-ss-icon--150x150.png&r=g","caption":"Zamil Safwan"},"description":"An experienced technologist with expertise spanning Digital Transformation, E-commerce, Start-ups, and Fintech. Zamil offers insightful analysis on the convergence of finance and technology in the evolving digital landscape.","sameAs":["https:\/\/zsafwan.net","https:\/\/www.facebook.com\/zamil","https:\/\/x.com\/@zsafwan"],"url":"https:\/\/saudishopper.com.sa\/en\/author\/zamil\/"}]}},"_links":{"self":[{"href":"https:\/\/saudishopper.com.sa\/en\/wp-json\/wp\/v2\/posts\/44282","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/saudishopper.com.sa\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/saudishopper.com.sa\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/saudishopper.com.sa\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/saudishopper.com.sa\/en\/wp-json\/wp\/v2\/comments?post=44282"}],"version-history":[{"count":1,"href":"https:\/\/saudishopper.com.sa\/en\/wp-json\/wp\/v2\/posts\/44282\/revisions"}],"predecessor-version":[{"id":73137,"href":"https:\/\/saudishopper.com.sa\/en\/wp-json\/wp\/v2\/posts\/44282\/revisions\/73137"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/saudishopper.com.sa\/en\/wp-json\/wp\/v2\/media\/44283"}],"wp:attachment":[{"href":"https:\/\/saudishopper.com.sa\/en\/wp-json\/wp\/v2\/media?parent=44282"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/saudishopper.com.sa\/en\/wp-json\/wp\/v2\/categories?post=44282"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/saudishopper.com.sa\/en\/wp-json\/wp\/v2\/tags?post=44282"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}