{"id":53267,"date":"2024-11-25T11:09:56","date_gmt":"2024-11-25T08:09:56","guid":{"rendered":"https:\/\/saudishopper.com.sa\/en\/?p=53267"},"modified":"2026-03-28T07:04:53","modified_gmt":"2026-03-28T04:04:53","slug":"stc-tv-wins-gold-at-scxa-25-for-exceptional-customer-insights-and-feedback-use","status":"publish","type":"post","link":"https:\/\/saudishopper.com.sa\/en\/stc-tv-wins-gold-at-scxa-25-for-exceptional-customer-insights-and-feedback-use\/","title":{"rendered":"stc tv Wins Gold at SCXA 25 for Exceptional Customer Insights and Feedback Use"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">stc tv, the leading regional digital entertainment platform, received the prestigious Golden Award at SCXA 25 for the category of&nbsp;<strong>\u201cBest Use of Customer Insights and Feedback\u201d<\/strong>. Recognized for its innovation-driven approach, stc tv\u2019s commitment to advancing the viewers\u2019 experience has set a new benchmark across the MENA region.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The award celebrates stc tv\u2019s transformative customer experience (CX) initiative launched in 2023, which utilizes real-time feedback and AI-powered analytics to refine the product\/content roadmap, and personalization. Built on stc tv\u2019s customer-centric growth strategy, this initiative aligns with evolving audience needs, leveraging insights from viewers to enhance engagement.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">stc tv\u2019s CX project deploys advanced tools like AI-driven Voice of the Customer (VoC) systems to analyze interactions across multiple touchpoints. This continuous feedback loop enables the company to implement tailored improvements, creating an enhanced, immersive user journey.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">stc tv continues to transform entertainment experiences, blending its tech-driven CX strategy with its Master Aggregator content model. By offering a wide range of high-quality content and ensuring easy access, stc tv enables audiences in the region to discover and enjoy entertainment that truly resonates with their preferences.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>stc tv, the leading regional digital entertainment platform, received the prestigious Golden Award at SCXA 25 for the category of&nbsp;\u201cBest Use of Customer Insights and Feedback\u201d. Recognized for its innovation-driven approach, stc tv\u2019s commitment to advancing the viewers\u2019 experience has set a new benchmark across the MENA region. The award celebrates stc tv\u2019s transformative customer [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":53268,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_meta-robots-noindex":"","_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","_pr_autopilot_social_copy":"","_yoast_wpseo_opengraph_title":"","_yoast_wpseo_opengraph_description":"","_yoast_wpseo_opengraph_image":"","_yoast_wpseo_opengraph_image_id":0,"_yoast_wpseo_twitter_title":"","_yoast_wpseo_twitter_description":"","_yoast_wpseo_twitter_image":"","_yoast_wpseo_twitter_image_id":0,"_yoast_wpseo_primary_category":448,"_extra_hide_author_box":"","_extra_featured_post":"","_partner_post_id":0,"footnotes":""},"categories":[27],"tags":[],"class_list":["post-53267","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gaming","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized 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analytics to improve CX.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/saudishopper.com.sa\/en\/stc-tv-wins-gold-at-scxa-25-for-exceptional-customer-insights-and-feedback-use\/\" \/>\n<meta property=\"og:site_name\" content=\"Saudishopper\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SaudiShopper\" \/>\n<meta property=\"article:published_time\" content=\"2024-11-25T08:09:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-28T04:04:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/saudishopper.com.sa\/en\/wp-content\/uploads\/2024\/11\/AF_STCTV_POS_RGB_ssict_1200_581.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"581\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Nour Elotaiby\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" 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