{"id":55778,"date":"2025-05-13T15:24:28","date_gmt":"2025-05-13T12:24:28","guid":{"rendered":"https:\/\/saudishopper.com.sa\/en\/?p=55778"},"modified":"2025-05-14T20:10:55","modified_gmt":"2025-05-14T17:10:55","slug":"aramex-sprinklr-customer-experience","status":"publish","type":"post","link":"https:\/\/saudishopper.com.sa\/en\/aramex-sprinklr-customer-experience\/","title":{"rendered":"Aramex Partners with Sprinklr to Enhance Customer Experience in Over 65 Countries"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Dubai, United Arab Emirates \u2013 May 13, 2025:<\/strong> Aramex, a global leader in logistics and transportation, has announced an expanded partnership with <strong>Sprinklr<\/strong>, the unified customer experience management (Unified-CXM) platform for modern enterprises. This strategic collaboration aims to revolutionize digital customer interactions for Aramex customers across more than 65 countries, enabling seamless, AI-driven customer support at scale.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-aramex-and-sprinklr-transforming-customer-experience-with-ai\"><strong>Aramex and Sprinklr: Transforming Customer Experience with AI<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The partnership between Aramex and Sprinklr represents a significant step forward in customer experience management, leveraging advanced digital tools and AI-powered automation. Since 2022, Aramex has modernized its customer experience with Sprinklr Service, which includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>AI-Driven Automation:<\/strong> Automating 99% of customer cases, significantly reducing manual intervention.<\/li>\n\n\n\n<li><strong>WhatsApp Integration:<\/strong> Providing 24\/7 customer support with instant messaging capabilities.<\/li>\n\n\n\n<li><strong>Sprinklr Voice and Conversational AI:<\/strong> Enabling real-time, personalized interactions through multiple digital channels.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-francoise-russo-chief-digital-and-technology-officer-at-aramex-commented\"><strong>Francoise Russo, Chief Digital and Technology Officer at Aramex, commented:<\/strong><\/h3>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cAramex is deeply committed to customer-centric innovation. We are evolving beyond legacy systems to embrace AI-driven customer engagement. Sprinklr is helping us scale seamless, real-time interactions while boosting operational efficiency.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">As e-commerce continues to reshape customer expectations, Aramex is leveraging Sprinklr\u2019s capabilities to deliver instant, personalized service, meeting the growing demand for seamless digital customer interactions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-achieving-operational-excellence-with-ai-driven-automation\"><strong>Achieving Operational Excellence with AI-Driven Automation<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The results of this partnership have been transformative for Aramex, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>99% Case Automation:<\/strong> Reducing the need for manual handling and improving response times.<\/li>\n\n\n\n<li><strong>1 Million+ Agent Hours Saved Annually:<\/strong> Freeing up support teams to focus on complex customer issues.<\/li>\n\n\n\n<li><strong>Enhanced Customer Satisfaction:<\/strong> Faster case resolution and personalized support across digital channels.<\/li>\n\n\n\n<li><strong>Optimized Operational Costs:<\/strong> Efficient resource management through AI-driven solutions.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-amjad-al-sabbah-group-vice-president-for-the-middle-east-and-africa-at-sprinklr-stated\"><strong>Amjad Al Sabbah, Group Vice President for the Middle East and Africa at Sprinklr, stated:<\/strong><\/h3>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cSprinklr is revolutionizing how companies connect with, support, and understand their customers through digital channels. Aramex is leading the way, and we are proud to support their transformative journey.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">By embracing Sprinklr\u2019s Unified-CXM platform, Aramex has redefined its approach to customer service, ensuring a consistent, high-quality experience across 65+ countries. The partnership also aligns with Aramex\u2019s broader strategy of leveraging technology to enhance operational efficiency and customer satisfaction.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-looking-ahead-a-future-of-seamless-customer-engagement\"><strong>Looking Ahead: A Future of Seamless Customer Engagement<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As Aramex and Sprinklr continue to strengthen their partnership, the focus remains on delivering exceptional customer experiences through innovative technology. The collaboration serves as a model for how enterprises can harness the power of AI and digital solutions to transform customer support at scale.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Aramex has expanded its partnership with Sprinklr to transform its customer experience across more than 65 countries. By leveraging Sprinklr\u2019s Unified-CXM platform, Aramex has optimized digital customer interactions, automating 99% of customer cases and saving over a million agent hours annually.<\/p>\n","protected":false},"author":10,"featured_media":55825,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_meta-robots-noindex":"","_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","_pr_autopilot_social_copy":"","_yoast_wpseo_opengraph_title":"","_yoast_wpseo_opengraph_description":"","_yoast_wpseo_opengraph_image":"","_yoast_wpseo_opengraph_image_id":0,"_yoast_wpseo_twitter_title":"","_yoast_wpseo_twitter_description":"","_yoast_wpseo_twitter_image":"","_yoast_wpseo_twitter_image_id":0,"_yoast_wpseo_primary_category":396,"_extra_hide_author_box":"","_extra_featured_post":"","_partner_post_id":0,"footnotes":""},"categories":[396],"tags":[],"class_list":["post-55778","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-social-media","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Aramex Partners with Sprinklr to Enhance Customer Experience in Over 65 Countries - Saudishopper<\/title>\n<meta name=\"description\" content=\"Aramex has expanded its partnership with Sprinklr to transform its customer experience across more than 65 countries. By leveraging Sprinklr\u2019s Unified-CXM platform, Aramex has optimized digital customer interactions, automating 99% of customer cases and saving over a million agent hours annually. Aramex has expanded its partnership with Sprinklr to transform its customer experience across more than 65 countries. By leveraging Sprinklr\u2019s Unified-CXM platform, Aramex has optimized digital customer interactions, automating 99% of customer cases and saving over a million agent hours annually.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/saudishopper.com.sa\/en\/aramex-sprinklr-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Aramex Partners with Sprinklr to Enhance Customer Experience in Over 65 Countries - Saudishopper\" \/>\n<meta property=\"og:description\" content=\"Aramex has expanded its partnership with Sprinklr to transform its customer experience across more than 65 countries. By leveraging Sprinklr\u2019s Unified-CXM platform, Aramex has optimized digital customer interactions, automating 99% of customer cases and saving over a million agent hours annually. Aramex has expanded its partnership with Sprinklr to transform its customer experience across more than 65 countries. 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