{"id":59950,"date":"2026-01-18T11:47:18","date_gmt":"2026-01-18T08:47:18","guid":{"rendered":"https:\/\/saudishopper.com.sa\/en\/?p=59950"},"modified":"2026-01-18T11:47:26","modified_gmt":"2026-01-18T08:47:26","slug":"sciencesoft-ai-multi-agent-system-healthcare-contact-centers-whx-dubai-2026","status":"publish","type":"post","link":"https:\/\/saudishopper.com.sa\/en\/sciencesoft-ai-multi-agent-system-healthcare-contact-centers-whx-dubai-2026\/","title":{"rendered":"ScienceSoft to Showcase AI Multi-Agent System for Healthcare Contact Centers at WHX Dubai 2026"},"content":{"rendered":"<p class=\"wp-block-paragraph\">ScienceSoft, a leading IT consulting and software development company, will demonstrate its innovative AI multi-agent system for healthcare contact centers at the World Health Expo (WHX) Dubai 2026, formerly known as Arab Health. The company&#8217;s presentation will showcase how artificial intelligence can automate most contact center tasks while maintaining human oversight for critical decisions.<\/p>\n\n<h2 class=\"wp-block-heading\">AI Multi-Agent System Revolutionizes Healthcare Contact Centers<\/h2>\n\n<p class=\"wp-block-paragraph\">On February 11, 2026, at 2:30 PM UAE time (UTC+4), Hadeel Abu Bakr, Senior Healthcare IT Consultant at ScienceSoft, will present at the Dubai Exhibition Centre in Expo City Dubai. Her session, titled &#8220;AI Agents First: A New Operating Model for Healthcare Contact Centers,&#8221; will explore how an AI multi-agent system can manage the majority of contact center calls while staff focus on verification, escalation, and outcome monitoring.<\/p>\n\n<p class=\"wp-block-paragraph\">The presentation will address real-world complexities of customer calls, from handling different Arabic dialects to managing complex multi-objective requests. These include appointment rescheduling, providing location and parking guidance, and payment inquiries\u2014all within a single interaction. The system&#8217;s architecture ensures seamless context transfer between specialized agents, eliminating the need for patients to repeat information.<\/p>\n\n<h2 class=\"wp-block-heading\">Key Features and Technical Architecture<\/h2>\n\n<p class=\"wp-block-paragraph\">The AI multi-agent system for healthcare contact centers incorporates several advanced features designed specifically for the healthcare sector. The presentation will cover critical aspects of the system&#8217;s design and implementation:<\/p>\n\n<ul class=\"wp-block-list\"><li>Multi-agent design with a router that distributes tasks to specialized agents and controls context transfer<\/li><li>Functional architecture including routing and integration with scheduling and CRM systems<\/li><li>Security controls ensuring safe operation, such as identity verification, escalation rules, and response limitations<\/li><li>Key Performance Indicators (KPIs) used to measure agent impact and effectiveness<\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">Attendees will witness a live demonstration featuring an agent capable of switching between Emirati Arabic dialect and English on demand. The system handles long, complex multi-objective conversations seamlessly and completes voice flows with WhatsApp follow-ups, demonstrating the practical application of AI in healthcare communication.<\/p>\n\n<h2 class=\"wp-block-heading\">WHX Dubai 2026: A Global Healthcare Platform<\/h2>\n\n<p class=\"wp-block-paragraph\">The World Health Expo (WHX) Dubai, previously known as Arab Health, stands as the largest healthcare trade exhibition and medical conference in Dubai. The event serves as a platform bringing together global leaders, suppliers, and innovators to network and conduct business across the entire healthcare sector ecosystem. For 2026, organizers expect more than 235,000 professional visits and over 4,300 exhibitors, with representation from more than 180 countries.<\/p>\n\n<p class=\"wp-block-paragraph\">The program includes six CME-accredited conferences focusing on clinical excellence, digital transformation, and surgical innovation. This makes it an ideal venue for ScienceSoft to showcase its AI multi-agent system for healthcare contact centers to a global audience of healthcare professionals and technology decision-makers.<\/p>\n\n<p class=\"wp-block-paragraph\">ScienceSoft experts share practice-based analytics on AI in healthcare for media specializing in healthcare and medical technology (MedTech). The company provides ready-to-use quotes for interviews, press notes, and anonymized case examples demonstrating how AI agents are used in healthcare workflows. They can also explain dependency risks, privacy boundaries, and KPI design with a focus on Gulf market specifics.<\/p>","protected":false},"excerpt":{"rendered":"<p>ScienceSoft will present its AI multi-agent system for automating healthcare contact center tasks at WHX Dubai 2026. The demonstration will showcase how the system handles complex multi-objective conversations in multiple languages while maintaining security and human oversight.<\/p>\n","protected":false},"author":8,"featured_media":59949,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_meta-robots-noindex":"","_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_pr_autopilot_social_copy":"","_yoast_wpseo_opengraph_title":"","_yoast_wpseo_opengraph_description":"","_yoast_wpseo_opengraph_image":"","_yoast_wpseo_opengraph_image_id":0,"_yoast_wpseo_twitter_title":"","_yoast_wpseo_twitter_description":"","_yoast_wpseo_twitter_image":"","_yoast_wpseo_twitter_image_id":0,"_yoast_wpseo_primary_category":449,"_extra_hide_author_box":"","_extra_featured_post":"","_partner_post_id":81292,"footnotes":""},"categories":[449],"tags":[599,600,603,601,602],"class_list":["post-59950","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai","tag-ai-in-healthcare","tag-contact-center-automation","tag-healthcare-technology","tag-multi-agent-systems","tag-whx-dubai-2026","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- 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