Oracle today announced a major update of Oracle Mobile Cloud, featuring artificial intelligence (AI)-powered intelligent chatbot capabilities. Expanding Oracle Cloud Platform\u2019s leading mobile portfolio, the new capabilities offer organizations a multi-channel platform, deep analytics that can link key stakeholder experiences across bots, mobile applications and web, as well as simplified bot development features. Using this powerful portfolio, enterprises can better engage with customers and employees across today\u2019s most popular messaging platforms. <\/p>\n
In the rapidly expanding mobile economy, businesses are looking for smart and personalized ways to engage with customers via mobile devices. With an estimated 5 billion mobile phones used worldwide, Oracle is helping enterprises meet growing customer demand by being able to seamlessly build, integrate, and secure reliable mobile services.<\/p>\n
\u201cAs user behavior has dramatically shifted to mobile and messaging platforms, it is critical enterprises evolve to support stakeholders\u2019 preferred channels,\u201d said Amit Zavery, senior vice president, product development, Oracle Cloud Platform. \u201cBy using Oracle Mobile Cloud, businesses will be able to continue strengthening these relationships, even as users might be moving away from engaging on websites and traditional mobile applications to messaging channels.\u201d <\/p>\n
Leveraging a powerful AI foundation comprised of machine learning, cognitive and knowledge services, dialog and context, and deep learning, the updated Oracle Mobile Cloud enables enterprises to build applications that can automate more engaging conversations at scale. For example, Oracle\u2019s intelligent Bots use deep learning-based natural language understanding (NLU) to comprehend and determine intent of end-user conversations. It can then help companies process these conversations, integrate each with existing business application data, and automatically respond. <\/p>\n
Oracle has also made it simple for enterprises to develop bots with the low-code Bot Builder tool. This feature provides one place to design and train NLU models, design conversational dialog flows, and set up channel and enterprise data integration. The builder allows developers to test and deploy bots using an available lifecycle management capability. In addition, the suite also introduces powerful customer experience analytics to offer deep insights into mobile and bot adoption, usage and performance to troubleshoot and personalize engagement with the end user.<\/p>\n
Oracle\u2019s intelligent bots can support many of today\u2019s most popular interaction channels including messaging clients such as Facebook Messenger, Kik, Skype, Slack, and digital voice assistants such as Amazon Echo, Amazon Dot and GoogleHome. Additionally, Oracle\u2019s intelligent bots provide native and JavaScript SDK to extend mobile and web-based applications with chat and voice capabilities via Apple Siri, GoogleVoice or Microsoft Cortana. <\/p>\n
Additional features of the new Oracle Mobile Cloud Enterprise include:<\/p>\n
Enterprise integration that allows customers to deliver real value to end users with access to back end data, user identity and transactional systems<\/p>\n
Access to key insights allowing businesses to identify areas of friction, funnel traffic and analyze user paths<\/p>\n
Bots-to-human hand-offs creating seamless side-routing to humans or external systems with context transfer, and back to bot abilities as needed<\/p>\n
Completely integrated lifecycle management including development, testing, version control and integration with CI\/CD<\/p>\n
Continuous evolution offering customers the ability to rapidly improve services as well as access updated AI engine and microservices<\/p>\n
Total flexibility for customers to select channels, dialog flow design, back end integration, model selection and business logic control<\/p>\n
Through Oracle Cloud, a complete solution at lower cost that decreases complexity and offers access to a broad range of leading SaaS, PaaS and IaaS services<\/p>\n
Recent industry analyst reports have recognized Oracle Mobile Cloud technology leadership, including its mobile application development, support and scalability. Following are some of these reports:<\/p>\n
Gartner\u2019s 2017 \u201cMagic Quadrant for Mobile Application Development Platforms\u201d report positioned Oracle as a leader for its completeness of vision and ability to execute.<\/p>\n
Forrester Research named Oracle a leader in its \u201cThe Forrester Wave\u2122: Mobile Development Platforms, Q4 2016\u201d report, and noted its \u201cimmediate impact with over 150 customers already on the platform,\u201d its impressive developer experience, and its vision and road map that \u201cset the pace in this market.\u201d<\/p>\n
Additional Resources<\/p>\n
Try Oracle Mobile CloudWatch the Oracle Mobile Cloud Enterprise Webcast from September 20, 2017<\/p>\n
Oracle Mobile Cloud EnterpriseConnect with Oracle Cloud on\u00a0Facebook,\u00a0 Twitter and via the Oracle Cloud BlogConnect with Oracle Mobile Cloud on Twitter, LinkedIn and via the Oracle Mobile BlogDisclaimer<\/p>\n
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/p>\n","protected":false},"excerpt":{"rendered":"
Oracle today announced a major update of Oracle Mobile Cloud, featuring artificial intelligence (AI)-powered intelligent chatbot capabilities. Expanding Oracle Cloud Platform\u2019s leading mobile portfolio, the new capabilities offer organizations a multi-channel platform, deep analytics that can link key stakeholder experiences across bots, mobile applications and web, as well as simplified bot development features. Using this […]<\/p>\n","protected":false},"author":2,"featured_media":6494,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_meta-robots-noindex":"","_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_pr_autopilot_social_copy":"","_yoast_wpseo_opengraph_title":"","_yoast_wpseo_opengraph_description":"","_yoast_wpseo_opengraph_image":"","_yoast_wpseo_opengraph_image_id":0,"_yoast_wpseo_twitter_title":"","_yoast_wpseo_twitter_description":"","_yoast_wpseo_twitter_image":"","_yoast_wpseo_twitter_image_id":0,"_yoast_wpseo_primary_category":0,"_extra_hide_author_box":"1","_extra_featured_post":"","_partner_post_id":0,"footnotes":""},"categories":[449],"tags":[],"class_list":["post-6492","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"\n