{"id":81794,"date":"2026-07-23T20:04:26","date_gmt":"2026-07-23T17:04:26","guid":{"rendered":"https:\/\/saudishopper.com.sa\/en\/digital-government-services-saudi-arabia\/"},"modified":"2026-07-26T20:05:01","modified_gmt":"2026-07-26T17:05:01","slug":"digital-government-services-saudi-arabia","status":"publish","type":"post","link":"https:\/\/saudishopper.com.sa\/en\/digital-government-services-saudi-arabia\/","title":{"rendered":"Saudi Arabia Ranks First in MENA for Digital Government Services"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Saudi Arabia has secured the top position in the Middle East and North Africa for its <a href=\"\/category\/economy\/\">digital government services<\/a> for the fourth consecutive year. According to a report by <a href=\"https:\/\/saudigazette.com.sa\/article\/663203\/saudi-arabia\/saudi-arabia-ranks-first-in-mena-for-digital-government-for-fourth-consecutive-year\" rel=\"nofollow noopener\">Saudi Gazette<\/a>, the Digital Government Authority (DGA) announced the results of the 2025 Global E-Government Maturity Index (GEMS). This index is issued by the United Nations Economic and Social Commission for Western Asia (ESCWA).<\/p><h2 class=\"wp-block-heading\">Leading Regional Digital Government Services<\/h2><p class=\"wp-block-paragraph\">The Kingdom achieved a total score of 99 percent in the regional assessment. This evaluation measures 17 countries based on 100 government services provided through official portals and applications. Consequently, the high score reflects the ongoing development of the national <a href=\"\/category\/economy\/\">economy<\/a> and public sector efficiency.<\/p><blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8220;The result reflects the leadership&#8217;s support for the digital transformation ecosystem, as we continue to develop an integrated model that places beneficiaries at the center.&#8221;<\/p><cite>Eng. Ahmed Alsuwaiyan, Governor of the Digital Government Authority<\/cite><\/blockquote><p class=\"wp-block-paragraph\">Alsuwaiyan stated that the achievement demonstrates the advanced position of the country in adopting emerging technologies. Specifically, the integration of <a href=\"\/category\/ai\/\">artificial intelligence<\/a> helps establish the country as a global benchmark for business efficiency.<\/p><h2 class=\"wp-block-heading\">Key Performance Indicators and Scores<\/h2><p class=\"wp-block-paragraph\">In addition to the overall ranking, the Kingdom achieved perfect scores of 100 percent in two sub-indicators. These indicators include service availability and development, alongside public access to services. Meanwhile, the country recorded 99 percent in the service usage and user satisfaction indicator.<\/p><p class=\"wp-block-paragraph\">These metrics highlight the reliability of the national infrastructure. Furthermore, the authority continues to focus on strengthening <a href=\"\/category\/cybersecurity\/\">cybersecurity<\/a> and digital trust to ensure secure access to all digital government services.<\/p><h2 class=\"wp-block-heading\">Impact on Healthcare and Customs<\/h2><p class=\"wp-block-paragraph\">The digital transformation has directly impacted multiple sectors, including public health. In <a href=\"\/category\/health-tech\/\">health technology<\/a>, digital services have enabled beneficiaries to complete many procedures electronically. As a result, patients experience more efficient access to medical services across the country.<\/p><p class=\"wp-block-paragraph\">Similarly, digital solutions have accelerated customs clearance procedures and improved transaction efficiency. The integration of big data and advanced technologies allows government entities to deliver proactive services. Consequently, these updates improve the overall digital experience for citizens, residents, and visitors.<\/p><h2 class=\"wp-block-heading\">Riyadh Selected as Global Headquarters<\/h2><p class=\"wp-block-paragraph\">The 2025 GEMS index also assessed 197 cities worldwide to evaluate their digital maturity. Following this assessment, Riyadh was selected as the headquarters of the Global Digital Government Center. This center is established in partnership with the United Nations to support global initiatives.<\/p><p class=\"wp-block-paragraph\">This selection highlights the capital&#8217;s growing role in international technology collaboration. By hosting the center, the Kingdom will share its expertise in developing digital government services with other nations.<\/p>","protected":false},"excerpt":{"rendered":"<p>Saudi Arabia has maintained its top ranking in the MENA region for digital government services for the fourth consecutive year, scoring 99 percent on the 2025 GEMS index.<\/p>\n","protected":false},"author":8,"featured_media":81793,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_meta-robots-noindex":"","_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_pr_autopilot_social_copy":"{\"x_hook\":\"99 percent score secured by Saudi Arabia to lead the MENA region in digital government services for the fourth consecutive year, according to the 2025 GEMS index.\",\"x_takeaways\":\"Key Highlights:\\n\ud83d\udd39 99% overall maturity score in the 2025 GEMS index\\n\ud83d\udd39 Perfect 100% scores in service availability and public access\\n\ud83d\udd39 Riyadh selected as headquarters for Global Digital Government Center\\n\ud83d\udd39 100 government services evaluated across 17 countries\\n\ud83d\udd39 Advanced technologies like AI integrated to improve efficiency\"}","_yoast_wpseo_opengraph_title":"Saudi Arabia Ranks First in MENA for Digital Government Services","_yoast_wpseo_opengraph_description":"The Kingdom secured a 99 percent maturity score in the 2025 GEMS index, leading the region for the fourth consecutive year.","_yoast_wpseo_opengraph_image":"https:\/\/saudishopper.com.sa\/en\/wp-content\/uploads\/2026\/07\/digital-government-services-saudi-arabia.webp","_yoast_wpseo_opengraph_image_id":81793,"_yoast_wpseo_twitter_title":"KSA Leads MENA in Digital Government Services","_yoast_wpseo_twitter_description":"Saudi Arabia ranks first in the 2025 GEMS index with a 99% maturity 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