{"id":85900,"date":"2026-10-29T10:30:13","date_gmt":"2026-10-29T07:30:13","guid":{"rendered":"https:\/\/saudishopper.com.sa\/en\/du-comarch-agentic-ai-for-oss-operations\/"},"modified":"2026-10-29T10:30:46","modified_gmt":"2026-10-29T07:30:46","slug":"du-comarch-agentic-ai-for-oss-operations","status":"publish","type":"post","link":"https:\/\/saudishopper.com.sa\/en\/du-comarch-agentic-ai-for-oss-operations\/","title":{"rendered":"du and Comarch Communications Deploy Agentic AI for OSS Network Operations"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Telecommunications operator du and Comarch Communications have expanded their collaboration to deploy <a href=\"\/category\/ai\/\">Agentic AI for OSS<\/a> network operations across the provider&#8217;s infrastructure. The project establishes a unified central data hub that provides complete real-time visibility over digital network resources.<\/p><h2 class=\"wp-block-heading\">Unified Network Data Platform<\/h2><p class=\"wp-block-paragraph\">Comarch Communications is delivering an upgrade to the Operational Support Systems platform used by du. By gathering network information into a single central hub regardless of original data sources, the system keeps inventory and operational parameters current without delay.<\/p><p class=\"wp-block-paragraph\">Consequently, the platform provides network engineers with immediate access to technical records. This infrastructure upgrade supports faster troubleshooting and stabilizes uptime across multiple operational environments.<\/p><h2 class=\"wp-block-heading\">Executive Perspectives on Operational Upgrades<\/h2><p class=\"wp-block-paragraph\">Justin Shields, Chief Information Officer at du, addressed the strategic goals of the technical upgrade.<\/p><blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8220;Resilience and control are at the center of how we plan to scale AI. This next phase with Comarch Communications strengthens the inventory and topology foundation that underpins our vision for an enhanced customer experience, while enabling a new generation of AI-driven applications and workflows.&#8221;<\/p><cite>Justin Shields, CIO at du<\/cite><\/blockquote><p class=\"wp-block-paragraph\">Meanwhile, representatives from Comarch Communications pointed to the long-standing working relationship between both organizations, which has reached its seventh year.<\/p><blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8220;With network maintenance and data reconciliation happening automatically in the background thanks to Agentic AI, subscribers experience higher reliability and fewer outages. This upgrade directly improves network uptime and ensures faster troubleshooting across all digital services.&#8221;<\/p><cite>Pawe\u0142 Workiewicz, CCO at Comarch Communications<\/cite><\/blockquote><h2 class=\"wp-block-heading\">Integration of Agentic AI for OSS Systems<\/h2><p class=\"wp-block-paragraph\">The system deployment introduces autonomous software agents capable of monitoring conditions, studying vendor logs, and resolving operational discrepancies. Deploying <a href=\"\/category\/telecom\/\">Agentic AI for OSS<\/a> allows the system to find and restore missing configuration settings between multi-vendor platforms automatically.<\/p><p class=\"wp-block-paragraph\">Furthermore, the agents isolate structural setup gaps from vendor software bugs. Resolution times for operational trouble tickets drop from days to minutes through auto-generated repairs and automated tracking workflows.<\/p><h2 class=\"wp-block-heading\">Automated Workflows and Governance Guardrails<\/h2><p class=\"wp-block-paragraph\">In addition to log diagnosis, the software parses vendor hardware manuals to update device libraries directly through APIs. This eliminates manual catalog updates when deploying network components.<\/p><p class=\"wp-block-paragraph\">To maintain operational stability, the rollout of Agentic AI for OSS functions within strict security guardrails. Initial phases run in closed sandbox environments with human-in-the-loop verification before expanding toward autonomous closed-loop execution across the <a href=\"\/category\/cybersecurity\/\">cybersecurity<\/a> infrastructure.<\/p>","protected":false},"excerpt":{"rendered":"<p>du and Comarch Communications expanded their partnership to introduce agentic AI for OSS network operations, enabling automated data maintenance.<\/p>\n","protected":false},"author":2,"featured_media":85898,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_meta-robots-noindex":"","_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_pr_autopilot_social_copy":"{\"x_hook\":\"du and Comarch Communications expanded their 7-year partnership to deploy autonomous AI agents across network operations systems.\",\"x_takeaways\":\"Key Details:\\n\ud83d\udd39 Autonomous AI agents resolve network trouble tickets in minutes instead of days\\n\ud83d\udd39 Central hub unifies multi-vendor network inventory and topology data\\n\ud83d\udd39 Automated cataloging reads vendor manuals and updates libraries via APIs\\n\ud83d\udd39 Deployment utilizes secure sandbox environments with human verification\"}","_yoast_wpseo_opengraph_title":"du and Comarch Communications Deploy Agentic AI for OSS Network Operations","_yoast_wpseo_opengraph_description":"du and Comarch Communications expand their partnership to launch autonomous agentic AI across telecommunications network operations platforms.","_yoast_wpseo_opengraph_image":"https:\/\/saudishopper.com.sa\/en\/wp-content\/uploads\/2026\/10\/agentic-ai-for-oss-comarch-du.webp","_yoast_wpseo_opengraph_image_id":85898,"_yoast_wpseo_twitter_title":"du and Comarch Deploy Agentic AI for OSS","_yoast_wpseo_twitter_description":"du and Comarch Communications launch autonomous AI agents to modernize operational support systems across telecom networks.","_yoast_wpseo_twitter_image":"https:\/\/saudishopper.com.sa\/en\/wp-content\/uploads\/2026\/10\/agentic-ai-for-oss-comarch-du.webp","_yoast_wpseo_twitter_image_id":85898,"_yoast_wpseo_primary_category":22,"_extra_hide_author_box":"1","_extra_featured_post":"0","_partner_post_id":117475,"footnotes":""},"categories":[449,22],"tags":[743,7101,211,7102,7103],"class_list":["post-85900","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai","category-telecom","tag-agentic-ai","tag-comarch-communications","tag-du","tag-oss","tag-telecommunications","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Agentic AI for OSS Operations | Saudi Shopper<\/title>\n<meta name=\"description\" content=\"du partners with Comarch to deploy Agentic AI for OSS, improving operational support systems 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