HUMAIN has partnered with EY to build Saudi Arabia’s first AI business process outsourcing service. The Public Investment Fund company announced the agreement on 30 September 2026 in Riyadh. This initiative combines computing infrastructure with professional advisory services to support enterprise operations across the region.
The partnership integrates automated systems, software agents, advanced analytics, and professional expertise into unified operational workflows. Furthermore, organizations adopting the setup aim to improve decision speeds and operational efficiency. The model supports the wider business sector by reducing daily operational complexity.
Structure of the AI Business Process Outsourcing Model
Under the agreement, EY provides functional knowledge, industry guidance, and commercialization strategies. Meanwhile, HUMAIN supplies the core technological stack, computing infrastructure, and agent platforms. This division ensures that organizations can deploy automated enterprise workflows while protecting existing corporate software investments.
“AI is redefining what enterprises are capable of, not just how they operate. Together with EY, we are building a new operating model where intelligent agents, automation, and human expertise work as one, enabling organizations to move faster, make better decisions and create entirely new sources of value. With HUMAIN ONE, we are turning AI from a tool into the operating layer of the enterprise, built and deployed at scale from Saudi Arabia to the world.”
Tareq Amin, Chief Executive Officer of HUMAIN
Integration with HUMAIN ONE Platform
The collaborative project centers on the expansion of HUMAIN ONE, an integrated agentic software system designed for corporate tasks. Specifically, the system connects autonomous agents across distinct enterprise departments. By uniting disparate processes into end-to-end paths, the setup prevents operational silos and enhances staff output across corporate teams.
Adopting new AI tools allows companies to modernize legacy structures smoothly. Consequently, the shared framework helps commercial firms introduce intelligent agents without disrupting ongoing commercial commitments.
“EY is committed to building a comprehensive portfolio of AI solutions for HUMAIN that helps organizations realize enterprise value at scale. As AI becomes a fundamental building block of modern business, competitive advantage will come not simply from the technology itself, but from how it is applied with trust, expertise and confidence. This next phase of our engagement will help organizations reimagine how they operate, accelerate resilient transformation, and realize lasting enterprise value.”
Raj Sharma, EY Global Managing Partner – Growth and Innovation
Advisory Support and Sector Specialization
Consultants from EY will contribute domain insights spanning audit, tax, finance, and general advisory services. These inputs ensure the software complies with regulatory frameworks while meeting precise corporate needs. Moreover, technical teams will refine intelligent workflows to assist critical operations in financial institutions and public entities.
“We are focused on bringing the full depth of EY professional expertise to strengthen and enhance HUMAIN ONE as it evolves, drawing on capabilities across finance, audit, tax, and advisory services. Our service agreement with HUMAIN is rooted in a shared goal to redefine AI-powered business transformation and support HUMAIN’s vision and ambition.”
Abdulaziz Al-Sowailim, EY MENA Chairman and CEO
Future Expansion of Enterprise Automation
Looking ahead, the deployment of this AI business process outsourcing framework will expand across multiple Middle Eastern commercial sectors. Market demand for automated software solutions continues to rise rapidly. As a result, the joint initiative creates an operational pathway for enterprise modernization across Saudi Arabia.
Ultimately, the continuous development of AI business process outsourcing reflects shifting corporate strategies toward automated systems. Through reliable technical execution, HUMAIN and EY plan to deliver durable tools for domestic and global enterprises.
