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Telecommunications operator du and Comarch Communications have expanded their collaboration to deploy Agentic AI for OSS network operations across the provider’s infrastructure. The project establishes a unified central data hub that provides complete real-time visibility over digital network resources.
Unified Network Data Platform
Comarch Communications is delivering an upgrade to the Operational Support Systems platform used by du. By gathering network information into a single central hub regardless of original data sources, the system keeps inventory and operational parameters current without delay.
Consequently, the platform provides network engineers with immediate access to technical records. This infrastructure upgrade supports faster troubleshooting and stabilizes uptime across multiple operational environments.
Executive Perspectives on Operational Upgrades
Justin Shields, Chief Information Officer at du, addressed the strategic goals of the technical upgrade.
“Resilience and control are at the center of how we plan to scale AI. This next phase with Comarch Communications strengthens the inventory and topology foundation that underpins our vision for an enhanced customer experience, while enabling a new generation of AI-driven applications and workflows.”
Justin Shields, CIO at du
Meanwhile, representatives from Comarch Communications pointed to the long-standing working relationship between both organizations, which has reached its seventh year.
“With network maintenance and data reconciliation happening automatically in the background thanks to Agentic AI, subscribers experience higher reliability and fewer outages. This upgrade directly improves network uptime and ensures faster troubleshooting across all digital services.”
Paweł Workiewicz, CCO at Comarch Communications
Integration of Agentic AI for OSS Systems
The system deployment introduces autonomous software agents capable of monitoring conditions, studying vendor logs, and resolving operational discrepancies. Deploying Agentic AI for OSS allows the system to find and restore missing configuration settings between multi-vendor platforms automatically.
Furthermore, the agents isolate structural setup gaps from vendor software bugs. Resolution times for operational trouble tickets drop from days to minutes through auto-generated repairs and automated tracking workflows.
Automated Workflows and Governance Guardrails
In addition to log diagnosis, the software parses vendor hardware manuals to update device libraries directly through APIs. This eliminates manual catalog updates when deploying network components.
To maintain operational stability, the rollout of Agentic AI for OSS functions within strict security guardrails. Initial phases run in closed sandbox environments with human-in-the-loop verification before expanding toward autonomous closed-loop execution across the cybersecurity infrastructure.
