Netcracker Revenue Management is at the center of a major IT modernization initiative as leading Bulgarian telecommunications operator Vivacom extends its long-term partnership with Netcracker Technology. The collaboration, announced on February 11, 2026, marks a significant milestone in Vivacom’s digital transformation journey, focusing on enhanced scalability and system performance improvements.
Vivacom, which provides mobile, broadband and video services to customers across Bulgaria, will upgrade to the latest version of the Netcracker Revenue Management platform. This strategic move aims to positively impact both postpaid mobile and fixed lines of business for all B2C and B2B customers, ensuring the operator remains competitive in an increasingly digital marketplace.
Cloud-Native BSS Suite Powers Digital Transformation
The Netcracker Revenue Management solution is part of the comprehensive cloud-native Netcracker Digital BSS suite that automates the entire lead-to-cash process for Vivacom. This integration provides the operator with enhanced performance capabilities, significant cost efficiencies, and the ability to support next-generation digital services through operational continuity across billing, invoicing and all revenue-related processes.
The platform’s advanced capabilities enable Vivacom to streamline its operations while maintaining the flexibility needed to adapt to rapidly changing market demands. By leveraging cloud-native architecture, the operator can scale resources dynamically and respond to customer needs with unprecedented agility.
Leadership Perspectives on Strategic Partnership
“We are looking forward to the next phase of our IT evolution with Netcracker Revenue Management, which will provide long-term stability and support our rapid growth. With a future-ready BSS platform, we are confident in our ability to continue offering the best possible experience to all our customers.”
Asen Velikov, CEO at Vivacom Bulgaria
“We have enjoyed a decades-long partnership with Vivacom, through which we have demonstrated operational success and positive business results. We are proud to continue our engagement and anticipate additional benefits for Vivacom and its customers.”
Bob Titus, Chief Technology Officer at Netcracker
Enhanced Performance and Operational Excellence
The upgraded platform will deliver multiple strategic advantages for Vivacom’s operations. The enhanced system performance ensures faster processing times for billing and invoicing operations, while improved scalability allows the operator to handle growing customer demands without compromising service quality. The modernization initiative also positions Vivacom to capitalize on emerging revenue opportunities in the digital services sector.
Key benefits of the platform upgrade include automated revenue management processes, real-time billing capabilities, seamless integration with existing systems, and support for innovative pricing models. These features enable Vivacom to launch new services quickly and respond to competitive pressures with greater flexibility.
Future Outlook for Telecommunications Innovation
As a wholly-owned subsidiary of NEC Corporation, Netcracker Technology brings over three decades of expertise in helping service providers transform their businesses for the digital economy. The company’s solutions incorporate the latest technological advancements in key areas including 5G monetization, artificial intelligence, automation and vertical industries, enabling operators like Vivacom to achieve their transformation goals and realize sustainable business growth.
This partnership extension demonstrates the telecommunications industry’s continued commitment to digital transformation and operational excellence. As customer expectations evolve and new technologies emerge, operators must invest in robust, scalable platforms that can support innovation while maintaining reliability and performance.
