Bupa Arabia Logo (2)
The orphan health insurance programme run by Bupa Arabia Cooperative Insurance Company reached SAR 84 million in cumulative investments between 2011 and 2026. The company presented these operational figures during the Global CSR Forum 2026, organised by the Ministry of Human Resources and Social Development in Riyadh.
Expanding orphan health insurance across cities
The initiative started in 2011 by providing medical policies to 18 children before expanding to cover between 2,000 and 3,000 individuals annually. Over the course of 15 years, the insurer issued more than 34,000 free health coverage policies across Saudi Arabia.
Eng. Loay Hisham Nazer, Chairman of Bupa Arabia, outlined the operational structure during the Riyadh event. He explained how corporate social programmes require long-term execution to generate verifiable community results.
“Corporate social responsibility is not limited to launching initiatives or providing support. It is about fulfilling commitments and turning them into sustainable, measurable impact. Over the past 15 years, we have remained committed to providing health coverage for orphans, driven by our belief in the importance of continuity of care and ensuring that it reaches those who need it most.”
Eng. Loay Hisham Nazer, Chairman of Bupa Arabia
Operational coverage and claims processing
Operated in coordination with the Ministry of Human Resources and Social Development, the initiative serves 25 orphan care centres across 12 cities. Beneficiaries receive policies approved by the Insurance Authority with an annual ceiling of SAR 500,000 each. Specialized teams handle pre-authorisation files through a dedicated contact centre.
During 2025, the programme settled 22,985 medical claims valued at SAR 11.5 million. Operational data showed that staff evaluated 11,911 pre-authorisation requests, approving 78.6% of submissions based on medical documentation. Furthermore, response teams answered 91% of incoming enquiries within ten minutes through existing health technology infrastructure.
Specialized surgical and educational initiatives
Beyond standard medical treatments, the framework approved specialized interventions outside typical coverage limits. Notable approvals included prosthetic limb fitting for an adolescent, reconstructive operations, dental procedures, and finger implantation surgery for an infant.
In addition to medical benefits, corporate volunteers conducted social and educational activities. The company supplied annual classroom materials to more than 200 youths since 2023. Volunteer staff also conducted career preparation sessions in CV composition and interview techniques, assisting 416 beneficiaries in 2021 and 200 participants in 2025 within the local education landscape.
Broader community outreach programmes
During 2025, the organization created an endowment through the Ehsan platform to match staff donations directly. Through this mechanism, company contributions support humanitarian initiatives across the national economy.
Other activities included rebuilding nine residential homes for families and supplying major appliances to 49 brides. The company also backed the Furejat debt-relief campaign while collecting clothing alongside local charity groups. In parallel, between 320 and 400 workers take part in annual blood donation drives to support regional blood banks.
