The Al-Haramain WhatsApp service launched on February 17, 2026, giving pilgrims direct access to information and support from the General Authority for the Care of the Affairs of the Grand Mosque and the Prophet’s Mosque. The service operates 24 hours a day, seven days a week, with no interruption.
Pilgrims can reach the service through the number +966125746236. The authority said the platform accepts inquiries, feedback, and reports in seven languages, enabling communication with visitors from a wide range of nationalities.
What the Al-Haramain WhatsApp Service Offers
The service provides comprehensive information on available services and organizational guidelines within both the Grand Mosque and the Prophet’s Mosque. Dedicated teams monitor incoming messages directly and coordinate with relevant departments to address reports and feedback in a timely manner.
The authority stated that the service aims to deliver prompt and reliable responses to visitor inquiries. It added that the goal is to ensure a smooth and secure experience for all pilgrims and visitors to the two holy mosques.
Seven Languages for Global Visitors
Supporting seven languages reflects the diverse nationalities that visit the Grand Mosque and the Prophet’s Mosque each year. The multilingual capability allows the authority to serve pilgrims who may not communicate in Arabic or English, broadening access to essential guidance and support.
Part of a Broader Digital Transformation
The authority said the initiative forms part of the ongoing digital transformation across sectors serving pilgrims. It described the service as an effort to leverage modern technologies to improve operational efficiency and elevate the overall pilgrim experience.
The launch aligns with wider efforts to modernize services at the two holy mosques. Moreover, it reflects a broader institutional commitment to adopting technology-driven solutions in managing visitor services at scale.
Authority Urges Pilgrims to Use the Service
The General Authority for the Care of the Affairs of the Grand Mosque and the Prophet’s Mosque urged all pilgrims and visitors to use the service and contact the authority through the published number. It reaffirmed its commitment to developing service quality at both mosques and supporting their mission of serving Islam and Muslims.
“The service strengthens communication channels with visitors, providing prompt and reliable responses to ensure a smooth, secure experience.”
General Authority for the Care of the Affairs of the Grand Mosque and the Prophet’s Mosque
The authority added that it will continue developing initiatives to improve service quality at the Grand Mosque and the Prophet’s Mosque. Consequently, pilgrims can expect further enhancements to digital communication channels in the coming period.
